Hotel Dengan Gym di Tirana County, Albania

Lovely stay in the room with city view. Excellent breakfast.

There are a lot of minuses, let's start with the main ones. If you are a blonde, please wear a cap if you go to the pool. I have an ash blonde that I have been trying to achieve for many years, but after their pool my hair turned green. I don't know what they add to the pool! At the time of check-in, when paying in $ cash, they told me that we accept either local currency or €. I decided to pay by card, but the hotel took an extra $30, I didn't notice right away, but as soon as I noticed, I wrote to technical support. When technical support contacted the hotel, the hotel denied that they took an extra $30 from me. Despite the fact that I have a receipt for payment for $30 more and a bank statement. They denied that they took $30 from me, despite the fact that I have all the evidence. When I personally went to the reception to sort it out, they told me that it wasn't them who took $30, but they should have taken $30 because they were converting from dollars to euros from euros to their local currency and this conversion would cost $30. But supposedly the bank was billing me this amount, not the hotel itself, although the bill itself was billed on behalf of the hotel. I didn't like that at all. There were no slippers in the rooms, by the way, they didn't deny that they didn't have slippers. Very strange behavior from the staff. Their breakfasts only last 2 hours and cost €10, but for some reason the breakfast is extremely meager, it's easier to have breakfast for the same amount in a nearby cafe.

Location-wise was really inconvenient if you do not have a car. It is located on an extremely busy highway, and it is a trek along the roadside to get to the bus depot or the bus stop. It is a 5min walk from the bus depot that has airport shuttles, which would take you about 30-45 minutes either way. It takes around 40 minutes to get into the city from the bus stop. The breakfast really did not meet standards for a Mercure hotel; the variety was extremely limited, and the food didn't seem very fresh either. I wouldn't bother with paying the extra for breakfast. The room was clean and seemed new from the smell, and it was very decent. The gym was quite unhygienic. I had the room to myself, but there were used towels and cups everywhere, and the ventilation wasn't great.

hotel is great located at the center of Tiarana. Around the heart center of the city. Easy to go alone to the city park and Parlza. Everything is good service, the reception is very helpful and kindly. Have a great breakfast and coffee lounge. Reasonable price for the trip. Room is clean and everyday have helper clean the room. Bed is supper comfortable. Will come again.

The front desk staff were extremly helpful and assisted us with many adhoc requests and queries. I especially wanted to highlight the great job done by Daila, she was friendly and made our stay more memorable.

Very nice hotel, clean and a pleasant staff. They provided good customer service and they have a good an affordable taxi drop off and pick up service. Their front desk staff is very courteous and all the staff at the hotel as well. Their breakfast meal was nice and tasty I feel they can do better in terms of variety. I enjoyed my stay at Troci and would definitely recommend the hotel to anyone visiting Albania 😊.

Amazing staff (reception and restaurant), very nice spa, in front of the hotel you have the bus station that takes you to city center, on the other side of the hotel there is the bus station that takes you to Durres city at the beach Big rooms, good hot water pressure The hotel restauranthas amazing food and it's cheap!!!!

The interior design is truly elegant and the breakfast was delightful. For a 5-star property, a wider selection at breakfast would elevate the experience even more. The addition of a pool and a refined bar area for evening drinks would perfectly complement the hotel’s atmosphere. Overall, a refined and enjoyable stay.

10/10 Experience!! Staff are extremely responsive! Rooms are neat and clean, location fantastic, near many bars and restaurant. The amazing gym access is a big plus too. Overall, fantastic experience.

It is a relatively large hotel in the local area, next door is a large school, forget what name. It seems quite close to driving from the city center. There is a cafeteria on the first floor. The young lady at the front desk is very enthusiastic.