Hotel berhampiran BüZe Park, Cologne

Hygien, room, bed, quietness everything was great except that I got this problem with the receptionists. So I did explain to all the receptionist (that I saw-because I understand they work in shifts) that I lost 2 luggages due to the airline's mistake and airline will send them to this hostel where I would be staying (for 1 night only). I explained that if someone sent luggages here, please tell me asap because I needed to catch a train to Amsterdam the nextday noon. Imagine 35kg of personal belongs just dissapeared, I didnt have toothbrush, clean clothings.... I reminded them everything 3-4 hours when I saw a receptionist. After almost 27 hours of waiting in worry (which made me cannot enjoy the city), I talked to one receptionist to please check 1 more time becauze the airlines mailed me that they did send to the hostel at 4:30pm in the day I checked-in hostel, (only 4-5 hours after my flight time), she let me go it the luggage room and my luggages were there the whole time! So I waited in pain for 22 hours for nothing. I think it would be a bit obvious when 1 guy in delivery company uniform went in with 2 luggages and said ”this is from one of your customer.” But the receptionist just forgot it quickly and didnt tell me. I had to change a lot of my plan and I was feeling terible and stressful with the waiting and fear of lost luggages. Beside that, the condition of rooms, facilities, warm water, sound proof windows were great.

It was a very modern and clean stay. The room was nice and soundproof when the windows were closed. The bed was not the most comfortable bed for a hotel and a little noisy as if there was a plastic wrapping. So every time there was movement it would wake the other person up. But overall would recommend giving it a try! We are light sleepers and it might have been just the mattress in our room.

Friendly reception but work at very slow efficiency, there even was no proper queue, maybe the manger should get resign lol

Excellent location opposite the cathedral and very close to the main station. I had a single room on the top floor that had a balcony with an amazing view. Only negatives were no tea or coffee making facilities in the room and the reception staff downstairs were not particularly smiley or welcoming. I hadn’t paid for breakfast in advance but they should still have mentioned it to me as an option when I checked in.

Location was superb. Walking distance to train station, cathedral, shopping area… you name it. Staff were very friendly, breakfast was good. Pillow was a bit strange - just a flat square but room was comfortable. Little to no noise from the outside. Bathroom small but adequate. Was quite difficult to control water temperature but once you figure it out you’re all set. Overall a very good stay, would book a room here again

The hotel is nicely decorated and quite quirky, the best thing was the glass wall in the bathroom which you can make opaque at the flick of a switch. The air conditioning control was broken and the room was freezing. On chat with one if the staff who couldn’t do anything about it, my bedside light was also not working. There was a lot of wear and tear in the room, worn floors, lots of limescale on the shower heads, the overhead one was unusable it was so blocked up. We were offered bunk beds in a dorm as a room change which was totally unacceptable. Had we have been in Cologne for more than one night we would have definitely checked out. Going paperless and peopleless is ok on paper but if something is broken you need to be able to provide someone to give maintenance when there is a problem, you can’t just offer bunk beds and fob someone off with a bit of a refund. The refund we received was about £7.50

Das Hotel liegt in Köln recht zentral. Auch die Möglichkeit direkt im Hotel zu frühstücken hat wohl den Ausschlag für die Buchung gegeben. Jedoch schon bei der Ankunft zeigte sich das an der Rezeption vor und nach mir es wohl Lautstärkedifferenzen zwischen den Buchungen der anreisenden Gäste und den Verständnis, der nur bedingt deutsch sprechenden Dame an der Rezeption gab. Mein mitreißender Kollege hat er eindeutig Frühstück mit bestellt. Musste dies aber am nächsten Morgen lautstark einfordern. Ich selbst, bin sehr viel in Hotels unterwegs hab es aber extrem selten erlebt, dass das Personal gegenseitig immer wieder lautstark vorgestern um Abläufe, welche eingeübt sein sollten, stritten. Mein Zimmer selbst war abgewohnt und hatte wohl den Flair der 1980 Jahre. Stromkabel einfach an die Wand geklebt, mit der Hoffnung, dass diese sich nicht wieder lösen. Insgesamt würde ich dieses Hotel nicht mehr buchen. Was den Grund, dass Mitarbeiter und Gäste sich ständig negativ anschreien.

This hotel is conveniently located near the city’s main attractions. The room was clean and spacious. Breakfast was really nice. There are plenty of choice to choose from. The staff was friendly and supportive.

There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”

I had a very positive experience at Moxy Mülheim Köln Hotel. The room comfort was excellent, with a comfortable bed and modern decoration. The lobby area was also very nice and had a spacious atmosphere. The staff was extremely helpful and hospitable, always finding solutions promptly whenever we had any issues. The drinks served at the bar, especially the cocktails, were really good. The only thing I think could be improved is the breakfast variety, as I believe it could have more options. Overall, I had a delightful time at Moxy Mülheim Köln Hotel and will definitely come back. Thank you.