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B&B HOTEL Köln-Messe
3.7/530 Ulasan

B&B HOTEL Köln-Messe

Cologne|1.55km dari Lidl
Terrible experience at this hotel. No hot water on the first morning, took cold showers. Asked at the desk about it on our way out, and the desk agent pretended not to know anything about it, but that he would check and follow up with us. Returned that night, no follow up, so assumed all was fixed. 2nd morning, still no hot water. Enquired at the desk again, this time they acknowledged that the whole building had no hot water for the 2nd day. Desk agent promised follow up again, that management was discussing compensation. Pointed out that no one followed up yesterday, but was assured that he would. Returned that evening to no follow up from anyone again. At check out, asked what the resolution would be, agent didn't know we had any problem. When asked about the lack of hot water for 2 full days, the agent said we should have spoken to them at the time!!! I explained that we had, but he again could do nothing and promised a follow up by email from the hotel manager. Needless to say, that follow up never came again! I emailed their head office about what was going on with the problems at the hotel, and the complete failure of customer service. They replied to me that they were pleased there was a ”quick solution” of the problem!!! They didn't feel that there was any call for compensation for either the lack of hot water, or the hotels response!! They begrudgingly offered a €20 voucher toward a future stay! Lol. They clearly need that €20 more than me, they can keep it!! Find a different hotel to stay, the B&B clearly feels that the new Customer Service is No Service.

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The Niu Mill
4.4/556 Ulasan
A young couple on the way, she likes music, he likes atomic fragmentation. Together they enjoy life. Nowhere we should forget our children, peace, God! We thanks the Niu Hotel for the jorney in Cologne. A smell without compare. A wish to come true.
Adina Apartment Hotel Cologne
4.6/577 Ulasan
We stayed in the hotel for 4 nights for business in May. The hotel is pretty new - I think less than 2 years old. The rooms are quite big, with full kitchen amenities (fridge, washing machine, dishwasher, full set of glasses. The surprise was there was no kitchen roll for cleaning - all the apartments of these types of hotels have some cleaning paper. The location is very close to Koln Messe Deutz station, and we made easy travel arrangements by train to the Dusseldorf fair. The room is clean, the windows are opening (a big plus), and the façade is quite modern. The hotel is quiet, especially since my room faced the open courtyard, which was super quiet, even sleeping with open windows. Breakfast is OK, nothing spectacular, and I think a bit overpriced for the 23 EUR per person. The only problems we had were with sporadic services and some items in the room malfunctions: I had electricity problems with the power supply (caused by a defect in the dishwashing machine which could not be switched off - The fuse went off). I had a problem with the telephone. For every problem, I had to drag to the reception (unable to talk on the phone). The coffee in the room was delivered in the first few days, the next 2 days, and there was no new coffee pack (to make your French press). One day I did not have big towels delivered (the housekeeping did not replace the used towels on the bathroom floor, and I had to go to the reception to ask for them. I would give that hotel 3 stars, but the best surprise was the super fast internet connection (free). We had 200 MB/sec, perfect for surfing and streaming.
MesseHotel Koln-Deutz
3.9/516 Ulasan
Achtung: Stornierungsfalle ( keine Rückerstattung der kompletten Buchung/ einschl. nicht konsumierten Frühstück ) bei Buchung direkt beim Hotel. Konkret: am 17.04.23 2Übernachtungen ( mit 2xFrühsück/30€) gebucht. Direkte Abbuchung auf der Mastercard! Buchung musste am 19.04. storniert werden. Stornierung per Mail. TEL. Ist die Rezeption ab 18:00 nicht mehr erreichbar. Mailantwort am 20.04. das ich eine Frühbucherpreis bekommen hätte und dieser nicht Erstattungsfähig wäre! Die Stornierungsbedingungen sind auf der Webseite des Hotel dezitiert nicht zu finden. Am 22.04.2023 vergeblich versucht mit der Leitung des Hotels eine Einigung zu erreichen. „ da könne man leider nix machen“ Kundenfreundlichkeit sieht so nicht aus. Mit freundlichen Grüßen M. Müller
Essential by Dorint Basel City
4/568 Ulasan
I would like to congratulate the staff as I stayed during the Covid epidemic as a flight crew and it was obviously not a normal experience for all. Staff were friendly (not always the case at the moment) and helpful. While social distancing in the restaurant wasn’t ever going to be a pleasant meal the food was good and appreciated. Many thanks.
PhiLeRo Hotel Koln
4.2/557 Ulasan
I enjoyed my stay at the PhiLeRho Koeln. I was very pleased with the staff, in particular Jessica and Andrea were very helpful. It was our first stay, it will not be our last. Your location in the green and treed area was very relaxing. the breakfast was plentiful and had a wonderful assortment of dishes. The patio area was great and I enjoyed it. I think one of the best features, was the other guests. Some that have been staying with you for a number of years.
Hotel Arena
3.4/50 Ulasan
位置優越,早餐豐富,交通便利,性價比高,挺安全的

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