Four Points Columbus - Polaris

Will recommend to stay again great location and front desk sheet was polite and very helpful

When you pull into this property you can obviously see that it has no outside maintenance happening. The grounds makes it look like it belongs in a bad neighborhood. Construction has been going on for over a year. Property is in total disarray. Walked into the hall 1st morning and drywall tape and mud were hanging from the ceiling. Only 1 elevator car was operating. Gym is closed for remodel but nothing going on in the gym Pool has been filled in with concrete. I was told so they could have a bigger patio. 💁‍♂️💁‍♂️💁‍♂️. I doubt that. Breakfast was 1 star. In years past it was a nice presentation. Not here. Tucked in a corner, prepackaged muffins a small microwave and mini fridge and coffee. The equivalent of a super 8. Which is what this property reminds me of. I dare say if Marriott does a surprise visit here they will not be carrying the four points brand within 60 days.

Please do NOT make a reservation at this hotel. It is presently undergoing a major renovation and is not a place you want to stay. When we walked through the front door after many hours of driving we felt like we walked into the twilight zone. There was a a bare check in counter and the rest of the room was decimated. We stood in awe not believing our eyes. There was a sign saying the attendant would return soon. She did return and was wearing a hat and coat because there was no heat in the “lobby”. She was very nice and assured us there would be heat in our room, which we were going to “like very much”. The room was on the 4th floor which is the only floor that has rooms that are inhabitable. This hotel should not be allowed to continue to rent out rooms to people. I am saddened to see Marriott allow it to represent their brand. This may one day be a beautiful hotel, but right now do NOT stay there. Some one needs to close them down.

Will never stay at this place. I was attending Equine Affair and book a room here as it was on the list for the event 2 months prior to the event. I called at 11 am the day of stay to confirm our arrival and was reassured everything was set to go. When we arrived at 1030 pm that day I was told all rooms were booked and they had no room for us. The lady in front of us was told the same thing and we all had reservation number and called to co form. Another lady came up to the desk with reservation, by that time at 11 pm and was also told no rooms. I found out 9 people that day had the same experience. A guy at the front desk did not call management until we demanded. He was told to start calling near by hotels which he did not. He watched us all stand there with kids at 11 am with no place to stay without care in the world. Suddenly a man appeared, maybe a manager, and offered me a room. We were told that house keepi g did not update their list and it was not reflecting on their side. When we walked In the room it was a mess. Nothing was cleaned and roo. Was trashed. We came downstairs and were given another room. When we got to that room, door was open. Locks were flimsy, faucets loose, sealing cracked and beat up. Cabinets were missing from a dresser. Terrible. We ended up spending the night because at that point we had no choice.

DO NOT STAY HERE. Worst hotel experience I’ve ever had. We had ants all over our bathroom (I have photos). There was a blood stain hand print on the curtains (also have photos of this). We tried to switch rooms and they said their machine that put the room number on the cards was down so we wouldn’t be able to leave the room and get back in without them letting us in. That wasn’t going to work as we needed to be able to come and go as we please. We were told we could have 25-50% discount on our stay if we stay in our room. We agreed and it’s been two weeks of talking to many different people about the discount. Today they put $40 back on our card…. That clearly isn’t 25-50% off a 3 night stay. After the amount of time it’s taken and the amount of phone calls we have had to deal with we are asking for the full 50% off our stay. Until we see that money in our account we will be writing reviews and sharing the photos to make sure people are aware of where they will be staying.

I booked this hotel specifically for a certain room design I saw on their website. We were arriving late after 10:30pm and I checked in on the app around 9pm. We arrived at the hotel to be told they did not have the room type available. When I asked why they did not have the specific room available based on my reservation, I was just told that others had arrived before me and they gave those rooms away. We went to the room we were given, but it didn't work for 2 people needing to work from the room. The front desk offered to cancel our reservation, but did not offer us any help in finding another hotel to stay at. I was frustrated and very disappointed in this hotel.

Avoid at all costs! The hotel is under renovation - no pool, no restaurant, no bar, and in shambles - and yet, no mention of these obvious deficiencies on the website??? My wife and I were shattered beyond belief at the mother of three we encountered in the elevator who discovered there was no pool available for her kids, despite the hotel's website's information. How can the hotel lie to its customers?

Is this the Four Points Sheraton (Marriott) forgot they owned?! The hotel is currently under renovation (not disclosed on the website). No bar or anything despite them being depicted as available on the website. The whole hotel seemed outdated. The third floor hallway looked like I was staying at an “America’s Best” or a motel. The shower was tiny, water pressure was absent and you either got burned or frozen by the temp. The toilet literally sat maybe less that two feet off the ground. This was apparently an adjoining room suite i which I got to listen to the neighbors tv and other noises all night long. If I were you I’d spend more money to stay somewhere else.

when we arrived, the person at the desk was very unprofessional looking... pants below his rear, tee shirt and ball cap... wasn't sure i was in the right spot. When it was my turn at the desk, the smell of ********* was pretty strong. I assumed it was a guest in front of me, but the person working had glassy eyes, and spoke very lazily. when I told him my name, he looked it up and said quietly "this aint going to be good" but proceeded to check me in. 2 of the 3 room keys did not work. Once we saw that the room, we thought there was a mistake. we reserved 2 queen beds for the three of us, but were given 1 king bed, and a pull out. I went to the desk to see what was going on, and he said there was a reunion at the hotel, so they gave them our room. That did not sit well with me, but he said they were sold out and nothing could be done. (again with that smell). I asked if there was a manager to talk to, and he gave me a card to call (Catherine Easterlin). When I called the number, it was him at the front desk. I asked for a number to actually talk to someone else, and he told me to look up Marriott's number. So I did, and the person on the reservation line opened a case for me, but said it would be 3-5 business days, and to go back to the desk and ask to speak to the manager. So back to the desk (and **** smell) I went. he said he couldn't let me talk to a manager, then I told him that the person at Marriott told me to ask, so he pulled out his phone and called the manager. After he talked to her, he handed me the phone, and she said that all rooms were sold out, she not only said there was nothing that could be done, but that I should be happy because my room was an UPGRADE. the room had black mold and stained mattress on fold out (I have photos). I was livid... had a horrible night sleep. Marriott should shut this place down in my opinion.