Pengguna Tetamu
27 Februari 2023
On first impressions, the hotel looked great ... However, sadly this hotel is not a truly four-star hotel, a decent three-star at a push, simply because it lacks attention to detail, in areas such as food, drinks and service let the resort down from being 4 stars. The hotel is very nice, although if you go with the expectation of a high-end 4-star report, you'll sadly be disappointed. Although it's an excellent 3-star. Food was hit and miss, and was very basic, with the same food being served daily, especially at breakfast. Coffee came from the self-service machine. A large portion of the food was processed, and very little was a fresh product for breakfast. on the plus real bacon, and eggs could be catered for your own preference The food presentation wasn't the best, and it felt very much like a school canteen. - although the food served at the pool bar was good, and the food at the restaurant seemed much better, the half board option, felt more like a school canteen. 15 euros per person for all-you-can-eat style, or you also have the option of choosing from the menu at the restaurant.. the bar food, and food from the restaurant were good quality, just lacked presentation, and the service wasn't 4-star standard. The service was poor, and drinks and cocktails were all basic and lacked attention to detail, and presentation, was not 4-star quality, but okay for 3 stars. The grounds are nice, and the gardens are well kept, but sadly the lawns are plastic (90%) which made it appear tacky and cheap, and a quick fix to hiding defects The room: the kitchen is poor for self-catering, pointless really. one small bin which again is pointless, and lacks space for preparing food. The room came with Kettle, one hot plate, a microwave, 2 plates. 2 cups, 2 forks, 2 knives, 2 spoons, and a coffee machine although, in this day and age, you would expect a coffee pod machine, including a range of coffee pods for a 4-star hotel. There is no onsite mini market and the nearest is a 15-minute walk away, there is one outside the hotel, but hardly sells anything other than snacks and drinks. The website states free water daily, but this was never replaced after arrival, again something that would be standard at any other 4-star hotel. The hotel is aimed more at German guests, and all channels were German, French or Spanish... no English channels, not even BBC news ... The TV isn't a smart Television and there was no option to log into Netflix and other streaming The shower gets water all over the floor, which works its way into the kitchen area. There is no shower mat and the floor becomes a health and safety issue. However the water pressure is very good, and there was always hot water. The shower gel was cheap, you would expect more from a 4-star hotel. Cleaning occurred every 2 days, and this itself was very basic. The cleaners just tend to give the floor a quick mop, once dry the dirt or sand is still there. There were marks on the walls
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