Courtyard Charlotte Concord

Marquis at the front desk was the most engaging and helpful check in person I have ever encountered. In 23 years of hotel travel. Give him recognition and a raise!

Staff was friendly and overall hotel was pretty clean however my room had a musty smell to it. Even the bed sheets smelt musty.

No food available at the Bistro due to equipment failure. Bed was not comfortable

Misinformed in the amenities. The staff were generally friendly and polite. We were told that the rooms had mini refrigerators. But that was untrue. Having gotten to the room, we put food items in the mini fridge to keep cold. We then left for a few hours. Having returned we realised the fridge was not cold. After complaining that the fridge was not working we were told to open it and press the green button. The next day we realised the fridge was off. After complaining again, we were told that they are actually not fridges but coolers. Also they only stay on for 2 hours at a time. As a resultof this misinformation, our food items spoiled. Some of these food items were specially prepared because one of the guests have medical restrictions.

Staff is very friendly, and the services are amazing. The rooms have minor bumps and bruises, but it is clean and neat. We will definitely be returning to this specific hotel.

Room and Front desk staff great..unfortunately we were there 3 days requested our room cleaned and they never did it. So every night we would complain about it when we went to get our own towels and tolet paper..Housekeeping you get a -0 on ratings and no tip!

Great location. Breakfast not included. Great staff. Heating/AC Unit very loud!

I was only staying one night but the hotel was perfect great choice I would definitely stay again very clean

The hotel itself was fine. However we had booked this place because on ******* it was marked as having an EV plug. It does not. This was a major issue for us, we would have booked elsewhere had we known this ahead of time.