The Union Inn

Good location Breakfast enough Old rooms Busy bar Free wifi Service not satisfied

After an unplanned trip to the Isle of Wight and on a very chilly afternoon we came across the Union Inn. It had a roaring open fire on which was a lovely welcome although unsurprisingly the table infant of it was occupied. All the food was good and served promptly.

We were due to come to Cowes from the mainland to see family and unfortunately we were unable to come because of the storm. The website for Redfunnel showed the ferries and Redjet were not running due to the terrible weather so were unable to get there - it wasn’t a choice. My sister had booked this pub for us all to stay and contacted them the morning we were due to arrive to let them know that we could not get to the Island because of the storm and rather than cancelling our rooms, could we rearrange and stay in January. Matt, the manager of the Union avoided her calls (although she could hear him in the background) and when he finally answered the phone himself he was rude and aggressive and unwilling to do anything and refused to move our booking. His excuse was that he could have resold our rooms and as a small business couldn’t afford to refund us, there were rooms showing as available on the website for that night and his lack of customer service and compromise was very short sighted as we visit the island often and always need somewhere to stay. Not only has he missed out on repeat bookings but also the food and drink spend we would have spent there in January. We will certainly be saving our hard earned money for the many other worthy establishments in Cowes. Avoid at all costs unless you want to stay in an establishment that has no care for the customers, are rude and unwilling to compromise on anything.