Hotel Arenas del Pacifico

Una experiencia muy bonita la única cosa es que nos sacaron media hora antes del hotel pero todo bien tanto vuelos como hospedaje

A wonderful experience overall. The front desk personnel were professional, efficient and friendly. They even asked if we would like a small fridge in our room. Within 15 minutes, we had the fridge. The rooms, lobby, and pool area were always very clean. The included breakfast was excellent. There is a grocery store very near, and it was only about a 3-block walk to the town square. The maid service was good, and we always had what we needed.

We checked in for 3 days. Our reservation was a first floor room, 36 meters squared room, wheelchair accessible, with balcony. We received a dingy forth floor room, about 28 meters squared with no elevator. The room had 2 bath towels. We asked for a floor mat & hand towel for drying hands, they had none. There was a sewage smell from the shower as well as the sink. They were in separate rooms. Minimal plugs, one at the shared table between beds & another located beside tv (single receptacle) above head height & one by the sink. Our stay got old quick. After contacting our booking platform we magically received a floor mat & hand towels with a coffee maker. The toiletries we received were like sample packets. They offered us another room on the first floor but we would loose our balcony. The internet was the worst I’ve had at any hotel. We had to go to a coffee shop to send emails. If you could send an email you would have to stand in a hot open air 4th floor hallway, from the room it was undeliverable. There is a drying rack on balcony that looks like chicken wire strung side to side. As compensation we were offered breakfast. You had to wear a mask in the open air breakfast area while it was empty. After seeing the owner daily not wear one, we declined. I still don’t understand how so many good reviews were written. That was deciding factor for our stay.