Hotel Cuyahoga County dengan Spa

I love Marriotts because you know what to expect, but this one was superb. We came in late at night and called to make sure we were parking in the right place. The staff made us feel at home as soon as we contacted them. The location is perfect, a short walk to most attractions including the Rock and Roll Hall of Fame. Close to many restaurants and a great breakfast right in the hotel. I wouldn’t stay anywhere else next time I’m in Cleveland.

Kecuali untuk lokasi, tiada apa-apa lagi yang layak untuk perkataan Renaissance. Kebersihan: kotor dan miskin Bilik: kecil Caj: Mahal

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

I live in the Cleveland Ohio area, and travel very frequently. When I fly out of Cleveland I usually fly out early and fly in late, so, as I don’t drive, I need a hotel to stay at so I don’t inconvenience my ride. I have been staying at this hotel for years, and I have never had anything less than an outstanding experience. We are ambassador elite customers, and service like this is what keeps us coming back to Marriott hotels. The front desk personnel are always extremely pleasant, the hotel is spotlessly clean, the rooms are clean, spacious and very comfortable. We always stay on the main floor and usually have a great view of planes coming and going. This will continue to be my go to hotel for travel to and from Cleveland Hopkins. Even the restaurant is good. I mean, not for a hotel restaurant, but for a restaurant, period. Food and service are both consistently excellent. I currently have three more stays booked at this hotel. Keep up the great work guys! I recommend this hotel unreservedly.

I had never stay in a Drury Inn, until a week ago. My family was always Marriott Club members. However; I must say I was pleasantly surprised with the rooms, staff, and property amenities. I will say, the staff is second to none, so willing and ready to help at any given time. I can honestly say, from housekeeping to the hotel manager, super helpful and very courteous. It's been a very long time since I have had this kind of experience at any hotel. I will never forget how you made my family and I feel from the minute we checked in, we felt very welcome. When I checked in, I told the young man I wanted to have a good experience and he said,”Yes Mam.” I had an awesome time. Thank you Drury Inn.

Lokasi hotel adalah baik. Lobinya cantik. Tetapi pemandangan bilik tidak bagus 👎 hotel di pusat bandar Cleveland adalah benar-benar di bawah. Berbanding dengan rumah lain, meja depan tidak cukup murah, malah botol air adalah $4 sebotol. Kemudahan bilik adalah moden.

While the building was attractive, the rooms, the amenities, and the service were no better than what you'd get at a Day's Inn. There were also some odd things about the service and the facilities. First, the hotel boasted both an outdoor and an indoor pool (and a hot tub). The outdoor pool was closed and the hot tub was drained. On top of that, the hotel required that you wear paper wristbands to use the pool (or you will be evicted without refund), but you need an active room key to get into the pool in the first place. At one point, the desk manager came and asked families in the pool to get out and get the wristbands, which was really awkward. The pool set up is neat and unusual. The outdoor pool communicates with the indoor pool, and you can have a pool-side room with sliding doors that open to the outdoor pool area. It would be a neat feature-- as long as the outdoor pool is open, which it wasn't. There were also odd breakdowns-- like the ice machine not working and housecleaning trying to clean out our room before checkout time. All in all, I would have rather gone to a cheaper hotel. The experience was not worth the extra cost.

A very contemporary and not well thought out room design with one chair, no lamps by the bed, the soap dispenser in the shower was empty for two days, the light switches make a loud clicking sound when turned off or on, not like a regular switch at home that is quiet, the sliding door for the bathroom toilet shower area runs into the wall with speed and force causing a banging sound against the tile baseboard. Not easy to be quiet when someone is sleeping. In addition, no parking available, so a valet and $35 per night should be added to the cost. We had a room that overlooks the lake and the train track, which is well used. Between the bar music downstairs and the train, it's not a very peaceful stay. The two elevator system to enter the hotel and then to the rooms was confusing and I got sick of being an elevator flunkie at the end of two days. the lobby is cold and inhospitable with metal chairs and tables, low seating and neon lighting. I made the reservation with a date to cancel by, and the date after the cancellation date I received an email describing the parking situation that costs $35 per night, not including the valet tip for every entry and exit, and the possible noise issue with a promise to move the room to a quieter location if it's troublesome. We tried to get breakfast in the hotel as there were two restaurants, and neither are open in the am. there us a kitchen in the lobby where you can have a breakfast sandwich made, but its not anything I would do again. I did find parking right across the street for $17 per night and a self serve booth. The restaurant on the main level, Lagos, was excellent, although pricey. The staff was excellent, friendly, helpful. It's like a hotel designed by a 20 something self described designer that doesn't have a lot of experience staying at a hotel. Kind of a swing and a miss but I guess the location is good for the newly developing downtown area.

Terletak di Cleveland (Pusat Bandar Cleveland), pangsapuri ini berada dalam lingkungan 10 minit berjalan kaki dari Stadium FirstEnergy dan JACK Cleveland Casino. Pangsapuri ini berada 0.9 km dari Pusat Konvensyen Huntington Cleveland dan 1 km dari Tasik Erie.Selesakan diri anda dalam pangsapuri dengan penyaman udara ini, menampilkan sebuah dapur dengan sebuah ketuhar serta sebuah dapur. Kemudahan termasuk sebuah ketuhar gelombang mikro dan sebuah seterika/papan seterika.