Hotel berhampiran DTLR, Dallas

The stay was amazing and the front desk agent that checked me in was very professional and polite.the other staff was very pleasant and professional. I really enjoyed celebrating my name change on this trip to Dallas. I also like the proximity to the airport and galleria.

We were very happy with everything. Our room was clean, front desk was very helpful and accommodating. We would definitely stay there again!

Clean enough. Had washer and dryer 2 sets 2.00 each. Vending machines and clean pool. Some strange characters but I learned a long time ago don't judge a book by its cover. Overall not a bad place in and out quick night it was good stop it

We recently stayed at this hotel. I noticed there were no reviews for the hotel, and it looked kind of new, so I thought that might be why they had no reviews. The hotel itself is quite nice, practically new. It is a combination MainStay and Sleep Inn. It was over 100 degrees the day we checked in for our 2 night stay - just me and my husband (both in our 70s) in a king room, tired from a long, hot day of driving and fighting Friday afternoon Dallas traffic. From the very beginning, the management gave us problems with check in. We are Gold members with Choice Privileges and were using our points to pay for the hotel. They never acknowledged this, but one young man behind the counter finally came around with a bottle of water for me and my husband. The other 3 or 4 people behind the desk (one being the manager) didn't seem to know what they were doing, and it took at least a half hour to check in. We have had our Choice Privileges card for over 20 years and have used it many times. This hotel was being picky. They insisted my husband come in and show them his ID and sign everything (even though I have done this in countless hotels), because his name is on the card. They charged a $50 deposit which they said would be refunded in 5-7 business days (which is ridiculous). It wasn't. Almost a month later I called. They first said it had been refunded, but when I said I had just checked my account and it hadn't been refunded yet, she agreed that i had not been refunded, and said she refunded it then, but it would take another 5-7 business days for the refund to come through. As for the room, it was quite nice at first glance (and should be for a newer hotel), except for a few issues. 1) The barn style bathroom door could not be closed all the way (no privacy). 2) The walk-in shower door would not stay closed (kept sliding open, spraying water on the bathroom floor.) 3) The refrigerator doors were put on the wrong side even though they were made to go either way (they opened into the wall instead of the into the room). 4) The bed was so close to the air conditioning unit that a larger person would have to crawl into the bed from the end. The room is designed so that the bed can't be moved, so there is no way to correct this problem. 5) Even for a newer hotel, there were bleach looking spots on the carpeting. 6) Again, for a newer hotel, the lamp shade was already split and torn. Generally after a stay I receive an e-mail asking me how my stay was, and to write a review. I received no such thing from this hotel (maybe that is why they have no reviews.) My biggest complaint is with the management. The last thing a guest needs after a long day on the road is for the management to act like they don't know how to check a person in, and give them grief over things that should be a non-issue. This management team has a lot of learn if they want to stay in business.

除了周邊有點荒涼 ，吃飯購物比較不方便。酒店本身總體來說是不錯的，符合hilton的統一標準。商務出差就正好。離機場也不遠，5分鐘車程也能到downtown。裏面的星巴克11點就關門了。要買的要早點下來😀

Service at the hotel was good, bed comfortable, room seemed to be clean, but had a couple of issues with the room. Shower did not have a lot of pressure due to a leak behind the shower head. Heater never seemed to warm at all. Neither one of these issues was a big deal to me so I reported them when I checked out, lady promised they would be fixed. Breakfast was a little skimpy, still had the basics such as cereal, waffle, egg and sausage coffee milk and juice. Would have loved to have some bananas. Only really negative thing I would say is the location, (wife not very pleased with all the activities going on at night if you get my point) which I think is kind of unfair for the hotel but that's why you would pay twice or three times as much for a better location. Overall I think it was a good stay for the price.

This hotel is tucked away in a corner of Addison. It's within walking distance of serveral dining options. It is a great place to have extra family stay for the holidays...and less than 5 minutes from my house. The property was clean and quite. They were very accommodating to my family (elderly mom). They called the room to make sure my relatives were ok and knew how to operate the side door. We will definately use the hotel again.

DJ is the epitome of class and professionalism. He provided me with excellent hospitality service, this hotel is lovely and clean. Loved my room and overall experience. Thank you DJ and thank you Sheraton!

Location was a bit far from anything shopping or restaurants. Need to drive or take car to go anywhere basically. Otherwise, all in all a great stay.

Fair hotel.. Good price.. There’s a Mc Donalds very close.. The room is big.. Beds and pillows are comfortable. Good breakfast.. I’d stay again..!