Hotel Homewood Suites by Hilton di Dallas

服務員都是講西班牙語的，House keeping 不能完全按照你的意思去做，還有就是有一個Amenity Fee的小票，每天25美金，強制的，可以換飲料，城市tour。

Great location. Comfortable beds. I was expecting house cleaning to come while we were out, but they didn't. I asked for new towels, but they didn't come, and had to ask again. They finally came after 5 hours. Other than that, great experience!

Great room in terms of size, cleanliness and beds. Nice view. Decent TV which can pivot depending on where you are in the room. The staff were lovely, Blessed Johnson and Maddie warrant specific mention for nice and helpful attitude. Breakfast was ok - waffle was probably the most outstanding item. Annoyingly - there was no classic tea (ie English breakfast) available for breakfast which seemed a remarkable oversight. The fact that it did not appear after the first morning it was flagged to the breakfast staff seemed subpar. Overall an enjoyable experience.

Location is on sketchy side, got here and they said I didn’t have a reservation and upon further investigation they found that someone else had checked me in at 5:00am but they went up to room and it was clean & ready so maybe an error on someone’s part. Floors are dirty with crumbs and such not sure if they need a new vacuum or just need to vacuum. Bedding & bathroom are clean. Our whole 2nd floor when we step off elevator smells of **** so bad even my kids complained of the “bad” smell. We will check out the breakfast in the mornings overall the appearance of the place seems Mostly clean.

I an AT&T employee needed a clean, warm, safe location when I came to Dallas. I was extremely alarmed to see the easy access from street. Homeless encampments surround this hotel. THATS NOT SAFE. There is no security or fence around the location. Any random human can walk in off the street. You do not even need a key to get on elevator. When I checked in and went to room- I had a double queen when I paid and asked for a king room. I went back to front desk and begin asking questions. Your attendant told me ”YOU SHOULD HAVE BOOKED THROUGH MARRIOT NOT AN OUTSIDE GROUP.” Outside promo groups is how you get these rooms booked. The deals offered in booking, *******, etc offers deals on the trash you put out has safe, sleeping locations. That was a slap in the face as a customer and I'm sure to the other groups who promote this hotel. As I glanced around halls- Customers were told to put trash in hall for pick up. I checked in at 5pm, the same trash was in hall when I departed at 8a the next morning. It's smelt like a dumpster. And yes, I checked out early to go to the HILTON OR SHERATON which was so much cleaner and fenced with security guards. Since, I have made sure to ring the alarm in all 4 AT&T towers downtown as well as surrounding cities NEVER to stay at this location. We love ANATOLE- a Hilton hotel. They would never point the blame at a customer for poor service, unsafe environment, unwillingness to help. I will continue to voice my complaint until I get a call. 2024 its tik tok time, I do have access to walk off street and film and take additional pictures of hotel so you can see the surrounding environment as well as trashy inside. I have not gotten a call or email to try to reconcile the issue either after launching multiple complaints. You customer service is HORRIBLE. So, I will continue to post on Fairfield Trash Inn.