Omni Dallas Hotel

Great hotel - friendly staff, plenty of bars and restaurants catering for all tastes and food types (including vegetarian), good conference facilities. Location not great being downtown but things to do in the vicinity. Rooms are a decent size and you get a TV in the bathroom mirror!

Exceeded our expectations. I hate to share all the extras as it was exciting to experience these extras as you stay in your room. Worth every penny!

亂收費！！！ 本來這是一個無功無過的酒店，房間乾淨舒適，關鍵是位置優越，離美術館、自然博物館都不太遠，其它沒什麼特別的特色。早餐一般，有水果，但沒有蔬菜沙拉。但是離開結賬時卻讓我大為困惑甚至更不好的感覺。第一天早餐後男服務員就讓簽單，我説我的客房是含早餐的，服務員説沒關係，衹要簽了就行，前台會知道。我就簽了，二人52刀。第二天，早餐我們同樣選擇的是自助，女服務員給我們每人端了一杯蘋果汁。臨走也拿來賬單，放下單就離開了，我看也沒看就簽了。不仔細看就簽單是沉重的教訓！！！結賬時我發現多了30刀，問什麼錢？前台説是5號的早餐小費。我説我吃自助，服務員衹是主動倒了兩杯蘋果汁，我沒有給小費。難道她就要主動在賬單上填20刀小費？這樣合理嗎？錢，我可以付，因為怪我沒看單而且簽字了，我得認賬。但是我就是要問他這樣合理嗎？前台把餐廳經理叫來，經理不説這是小費了，他説我選擇了套餐，他們還要收一筆什麼費。這簡直太滑稽了！而給我打出來的單明確寫的是gratuity。以後再也不會去任何一家奧姆尼酒店！太混亂！攜程客服跟他們溝通，他們也還是堅持他們的做法。

房間咖啡機和浴缸很久沒有打掃 位置還算便利

酒店有點老，價格在周邊其他酒店來比還算OK

離多個景點都近，酒店房間大，服務好，推薦入住

The experience at The Omni Dallas from start to finish was amazing! The staff, the food…the security, comfort and luxury of my room. Absolutely 10/10! What a wonderful experience! I’m so thankful! I hope I’m able to come back at some point in the future!

This OMNI appears to have communication and operational front desk staff training problems - they do not know how to work as a team. I checked in and got my room cards keys, etc. right on time. Note: after doing an online checkin the day before and during my stay I found out they did not properly check me in and considered me a ‘no show’. I’m still awaiting resolution for my stay - they offered to comp me for one night for the mistake and housekeeping arriving at all hours while we were getting ready for bed at 11pm, etc (poor housekeepers thinking our room wasn’t occupied); however, the same day after we left I get email from the front desk supervisor stating I owed a $3xx.xx balance and asking for credit card information (they had my card on file…. So I’m even puzzled about this). The one time I tried to call the front desk, i was on hold for so long, i called their tech support (third part) for getting access to their WiFi (as an Omni member, i should have had free WiFi). Their third party simply connected me directly to the WiFi bypassing the registration page for that (we did not know it was because the hotel thought I wasn’t there, remember - they gave me card keys… and i even swiped the card to enter the parking garage….). When finally figuring how what happened, they offered to comp one night and redid my reservation, they didn’t transfer my food and beverage credit on my account to the new reservation (which means I also lost record of my initial night stay thus no Omni credit for that?). There were numerous issues with the front desk with my checkin and reservation, even checking out - without realizing it, I turned in my room cards, and the staff at the desk (we had JUST talked about my self parking) didn’t think to give one back so I could get my car out of the self-parking garage. I had to go back to the desk (behind the line, so I asked concierge to help with getting me a card so i could simply leave, which fortunately the single staff member there did after checking with the main staff on how to do that properly). I’m still awaiting resolution from them. They did try to rectify the issues, but each time it seemed they didn’t do it properly in the system, didn’t handle the details properly, and thus each time this stay has been escalating little problems into larger ones. They missed each time to follow up with properly making notes in the system, properly updating the system, and etc. thus each time a member of the team tries to help me, I have to explain the entire problem/story again of what is going on. I won’t even mention how our reunion group chose the location based on the amenities and then some amenities were removed. I won’t even mention how the hotel suffered (granted, this beyond their control - but how to handle emergencies can tell a lot about how a place professionally handles things) had a water leak/break and the hotel water system and A/C shut down for most of the evening. Many of our reunion guests opted

Great experience from check in to check out! Front desk staff was warm and welcoming, dining availability and variety on site was amazing, and room comfort was amazing. Room was exceptionally clean and roomy. Beds were very comfortable and the bathroom was spacious. Can’t wait to find an excuse to visit again.