Hilton Garden Inn North Dallas Central Expy

I booked for my college daughter who was visiting friends. The room and location was good. The bar service was a little slow but very friendly 😊

乾淨衞生好

The property was great. Cleanliness was okay (dirty wash rag in the shower but overall clean). One lady at the Front desk was very rude to our family. Might be the rudest I had ever encountered. Breakfast staff were absolutely AMAZING.

Clean, quiet, comfortable, fairly easy to get too. Traffic on I-75 is always crappy but you have to just tolerate it. If I had to speak anything negative, the sink water had an odor at times. Also, I ordered breakfast - $13 worth, the order was wrong, and it wasn't hot even tho it was brought to my room within about 10 minutes. Other than that, I'd stay here again.

Disappointed this trip. Traveling with elderly parents. Requested an accessible room. Lamp on desk not working. The toilet seat is completely loose. Father slid off. Toilet paper holder was loose and paper wouldn’t stay. Ice machine on our floor was broken. Went down to get a coffee and the “machine” was broken. Must do better Hilton.

I stay at a number of different hotels. I was not at all impressed with this hotel, even though it was rated as a 3 star hotel. The hot tub was not working and there was algal growth in it. The front desk attendant that worked the evening/night shift was not particularly pleasant. She needs to learn how to smile. She gave up no instructions when we checked in. When we asked if they had complimentary water, she said they gave out complimentary water only for Hilton members and only gave out two bottles at one time. We were not aware that we had to "request" room service by 10 a.m. if we wanted it, so we had NO ROOM SERVICE during out 3 night stay. The evening attendant was not apologetic as to our lack of understanding. How were we to know if we were not informed of this??? This information should be written for viewing in the room. What I did see was a small sign in the bathroom that room service was offered every other day. There is something amiss with that hotel.

Fast check in, friendly staff and very comfortable bed. Wish hot tub was working. Great stay for 3 nights. 🙂

Everything was great except that the hot tub wasn’t in service and the bar closed earlier than posted hours.

Toilet paper dispenser broken. They had a hand soap dish but no hand soap. Had to use the shower gel to wash my hands