Hotel berhampiran Lemur Lookout, Dallas

This hotel has a beautiful lobby and gorgeous artwork. The service is exceptional. Unfortunately, the surrounding area is a bit sketchy, but it is within walking distance to many Dallas landmarks. I guess that's par for the course for any hotel located downtown in a large city.

My third time here, and likely my last. They did however give me a great room assignment based off of the preference call that I made prior to arrival. I am noise sensitive and they assigned me an end-room on the top floor; the entire four day stay was peaceful. And head Concierge Mary is the gem of the hotel; so personable and caring. The front, outside services team is leaps and bounds better than my stay a couple of years ago. Steve was wonderful as were the rest- all very proactive, friendly and welcoming. Again, a big difference from a couple years ago. And they still offer the Lexus driving program which is a great perk of staying at the Mansion, Dallas There was a horrific smell throughout the top floor guest hallway, especially towards the end where my room was. I went down two floors to check if all hallways smelled like this now, and that wasn’t the case. I can’t believe the staff did not notice this nor do anything about it for days. Additionally, the hallway by the gym has old worn carpet, which is a couple years past its replacement requirement, and I just don’t know how they think this is OK. Also smells bad when you enter the locker rooms by the gym. And then for the gym; it is no where near adequate enough for a hotel of the stature that the Mansion once had. A couple aloof, gentlemen that work at the desks in the lobby. This is not necessary, nor appreciated. My first night there I ordered room service and after almost an hour, waiting- at nearly 10 PM, I called and they said it was minutes away. The next morning I called and asked them to please escalate and maybe do something about the charges and they never did, because at check-out they were still there, and I had to request them to be reviewed and possible adjusted. The hotel is in such a wonderful, quiet location right outside the city center in beautiful Turtle Creek and it’s a shame that it’s not quite what it could be.

Very clean and new or newly remodeled hotel. I would definitely stay again. Room has everything you need for a long stay including kitchen and utensils. There is a laundry and gym. Breakfast was good, especially the yogurt and waffles. The breakfast attends greeted us each morning. We had a good view of downtown buildings. One thing to note was our door was hard to close for room 625. We had to pull really hard. Other than that, GREAT stay.

很悲催，訂錯機票了。comfort inn 一直是我在北美的最佳選擇，因為從來不會讓你失望，環境，乾淨整潔衛生，早餐豐富

房間乾淨 有包含早餐 服務很好

Stayed here for an event I was working in Dallas. The staff, in particular Bonnie at the front desk, was extremely helpful and courteous. They allowed me to work in the lobby before I could check in. The group rate for people at this basketball event was honored, and Bonnie got me a room and a late checkout time. Very friendly staff all the way around. I rate my experience 10 out of 10!

DJ is the epitome of class and professionalism. He provided me with excellent hospitality service, this hotel is lovely and clean. Loved my room and overall experience. Thank you DJ and thank you Sheraton!