Hotel Dallas dengan Spa

服務員都是講西班牙語的，House keeping 不能完全按照你的意思去做，還有就是有一個Amenity Fee的小票，每天25美金，強制的，可以換飲料，城市tour。

I an AT&T employee needed a clean, warm, safe location when I came to Dallas. I was extremely alarmed to see the easy access from street. Homeless encampments surround this hotel. THATS NOT SAFE. There is no security or fence around the location. Any random human can walk in off the street. You do not even need a key to get on elevator. When I checked in and went to room- I had a double queen when I paid and asked for a king room. I went back to front desk and begin asking questions. Your attendant told me ”YOU SHOULD HAVE BOOKED THROUGH MARRIOT NOT AN OUTSIDE GROUP.” Outside promo groups is how you get these rooms booked. The deals offered in booking, *******, etc offers deals on the trash you put out has safe, sleeping locations. That was a slap in the face as a customer and I'm sure to the other groups who promote this hotel. As I glanced around halls- Customers were told to put trash in hall for pick up. I checked in at 5pm, the same trash was in hall when I departed at 8a the next morning. It's smelt like a dumpster. And yes, I checked out early to go to the HILTON OR SHERATON which was so much cleaner and fenced with security guards. Since, I have made sure to ring the alarm in all 4 AT&T towers downtown as well as surrounding cities NEVER to stay at this location. We love ANATOLE- a Hilton hotel. They would never point the blame at a customer for poor service, unsafe environment, unwillingness to help. I will continue to voice my complaint until I get a call. 2024 its tik tok time, I do have access to walk off street and film and take additional pictures of hotel so you can see the surrounding environment as well as trashy inside. I have not gotten a call or email to try to reconcile the issue either after launching multiple complaints. You customer service is HORRIBLE. So, I will continue to post on Fairfield Trash Inn.

Kakitangan sangat ramah dan membantu. Sambut kami dengan senyuman 😊 dan ceramah kecil

this is alleged to be a luxury hotel. The facilities are very nice and convenient. However, I arrived early and was told that I would be contacted as soon as my room was available. So I waited and waited and finally went back to ask and found that the room had been ready for some time and they had not contacted me. My bigger gripe is that upon checking out I found a ”Credit Card Convenience Fee” of $10.17 per day! I have stayed at many of the truly luxury hotels in the world and many luxury boutique hotels and I have NEVER had a hotel be so tacky and greedy as to charge such a fee. For that small reason alone, I shall never to back to this hotel and I have warned my friends who go to Dallas. I have also so advised the company that was hosting the meeting and selected this hotel.

Just OK. Staff was OK. Not much near there. Pool is small, around the pool is nice. Seems to a locals hangout on the weekends, bar was packed Th/Fr/Sat. Buffet is not very good. Tried to order room service, said they’d connect me, no one answered. Said they’d have them call me, no one called. Kept trying never was able to connect to room service. Staff was nice, but over whelmed.

Kakitangan hotel ramah dan bilik luas dan bersih. Kami bersenang-senang 😁

I had a nice stay at the Ritz in Dallas. It is an older hotel that was formerly a Four Seasons. They did an extensive renovation recently. My room was spacious. I had a corner king room with a nice balcony. The room wasn’t as clean as I would expect for a Ritz, but wasn’t dirty. The toilet hadn’t been replaced and didn’t work as well as a new one would. Also the sink had a big crack in it. A couple of the power outlets in the room didn’t function. Not what you would expect from a five star property. The star was professional and helpful. The gym is very large and well equipped. All in, I had a nice stay but would not say this property is a 5 star hotel.

The walls are thin u can hear the nextdor

Everyone was very friendly and helpful from the time you pulled into the valet parking lot until the day we checked out. Great experience! Would highly recommend this hotel.

亂收費！！！ 本來這是一個無功無過的酒店，房間乾淨舒適，關鍵是位置優越，離美術館、自然博物館都不太遠，其它沒什麼特別的特色。早餐一般，有水果，但沒有蔬菜沙拉。但是離開結賬時卻讓我大為困惑甚至更不好的感覺。第一天早餐後男服務員就讓簽單，我説我的客房是含早餐的，服務員説沒關係，衹要簽了就行，前台會知道。我就簽了，二人52刀。第二天，早餐我們同樣選擇的是自助，女服務員給我們每人端了一杯蘋果汁。臨走也拿來賬單，放下單就離開了，我看也沒看就簽了。不仔細看就簽單是沉重的教訓！！！結賬時我發現多了30刀，問什麼錢？前台説是5號的早餐小費。我説我吃自助，服務員衹是主動倒了兩杯蘋果汁，我沒有給小費。難道她就要主動在賬單上填20刀小費？這樣合理嗎？錢，我可以付，因為怪我沒看單而且簽字了，我得認賬。但是我就是要問他這樣合理嗎？前台把餐廳經理叫來，經理不説這是小費了，他説我選擇了套餐，他們還要收一筆什麼費。這簡直太滑稽了！而給我打出來的單明確寫的是gratuity。以後再也不會去任何一家奧姆尼酒店！太混亂！攜程客服跟他們溝通，他們也還是堅持他們的做法。