Ulasan Dar es Salaam Serena Hotel

Very poor. Old hotel, washrooms need improve a lot.

酒店早餐很豐盛！ 環境：優美！ 設施：電視空調熱水器吹風機 衞生：乾淨衞生 服務：服務也很好！小黑送行李進房間

在坦桑尼亞很滿意的酒店

房間乾淨整潔安全舒適

位置、服務、環境都不錯。

We had two stays here in December, a two night and a four night stay. Check in smooth and quick and we soon shown to our room on the seventh floor which had an executive lounge where we were able to chill out. The room was spacious and clean. But on both occasions we had problems with the AC which was not working. December is very hot in DSM so the room was like a sauna and very uncomfortable. We reported this and both times someone did come round to try and fix it but made no change. During the second stay they brought a cooler - unfortunately it made more noise than cool the room. The other rooms in our party did not have such problems. It did spoil our enjoyment as the room was like a sauna. The hotel location is perfect for exploring Dar. Outside the hustle and bustle of the city but not far away. The breakfast was top notch. A very good selection every day with local delicacies like mbarazi and mandazi to go with the usual egg station and bakery station. All complimented a by a large selection of fresh fruits.

I recently enjoyed a stay at the Serena Hotel in Dar es Salaam, which overall proved to be a pleasant experience. The check-in and check-out processes were seamless, reflecting the hotel's commitment to efficient service. The room was a highlight, offering comfort. The breakfast options were varied and satisfying, catering to a wide range of tastes and preferences, which was a great way to start the day. However, there is room for improvement in the bathroom facilities, which could benefit from some updating to enhance the overall guest experience.

Beautiful, super clean, incredibly friendly. Stayed here for a week on my first trip to Africa. The staff was so friendly -- they patiently helped me practice speaking Kiswahili, although they all spoke English. The breakfast buffet had a huge & delicious variety of African, Indian, and American food. The pool was beautiful although the water was barely cool. This truly felt like a home (very far) away from home.

Serena Hotel has one of the best clean comfortable rooms. The staff are just amaxing, always caring, responding to guests' needs in a timely polite and professional manner. In particular, I would like to recognise and appreciate Neema, the Switch Board Lady, who provided meticulous, timely and professional services when I faced some challenges and reached out. She was so timely in sending staff to my room to support in areas I had raised. A big thank you to her for her professional aptitude, approaches and timely response. The conference rooms and facilities were provided also excellently with staff who were extremely friendly, polite and professional, always responding to our needs in a very friendly manner, ensuring that all our guests were comfortable, happy and ejoyed their stay with us. Of particular I would like to recognize and appreciate the following staff: Zeituni, Happy and Christine whose friendly, professional and timely services made my stay more comfortable, friendly and enjoyable. At the front office, Albert and Loise provided excellent and friendly services. Thank you! I would recommend Serena Hotel Dar Es Salaam for all future conferences services, accommodation and restaurant services. The Chefs, led by Chef Rotich cooked some of the most amazing and memorable meals that combined continental and seafood dishes to our taste. I would also like to appreciate services from Rukia, Rebecca, Pendo, who also ensured that our meals were served on time and provided our many other requests at the restaurant. Kind regards, James Adede.

We enjoyed our stay at the Serena Hotel. The lobby alone is beautiful, and a great place to sit and people-watch. There are multiple places to grab a snack or meal, including full-service restaurants as well as a sports bar and a coffee bar. The employees, from the bellhops to the waitstaff, are all phenomenal. We learned on this trip that when it comes to hospitality, Tanzanians are the best. On the morning we were to check out, our flight did not depart Dar es Salaam until midnight. The staff went above and beyond, allowing us to remain in our rooms several hours after the regular checkout time, for which we were extremely grateful. We especially appreciate Rozina for making that happen! Overall, we had a great stay.

Where in the world are Philippe and Patrina: Serena Hotel Dar es Salaam: dinner We are always excited to visit new places- so we took the ferry from Zanzibar and headed over to Dar es Salaam for a few days. We have dined at Serena hotels in Rwanda and Zanzibar, so we continued this streak and dined in Dar. I was most excited to try the rack of lamb as I had been craving lamb and my partner wanted a nice steak. 10 min after our order was placed the server advised that there was frozen and they did not make it that day and perhaps I wanted a steak or fish, or ...I politely said no. But thank you. He went on to say ma'dam you don't want anything? I said I came for the rack of lamb- it's ok. 2 minutes later the chef was at our table and explained that he did not have the rack of lamb, it was hard to get, but maybe I would like to try lamb Rogan Josh as it is very good. Still I said no thank you. He then said what about pork ribs? By this time I'm getting pissed and said with a very different tone- no thank you! And I was done ...I didn't want anything as I was so put off by the oversell and dismissiveness. My husband enjoyed his steak and we left... This could have been a very different experience had the staff properly understood guest services. Instead of offering me different items, he could have returned with a menu and said- I am sorry, we don't have lamb, perhaps you would like to take a moment with the menu to see if anything else interests you. It was a poor dining experience in a very beautiful setting.

The Serena Hotel was lovely, especially the staff that work there! The rooms were spacious, and clean, but looking a little “tired” As for the staff, they were absolutely brilliant, from the cleaners to the bartenders, Amos and John! I must alsoChef Rakesh, for going out of his way, to cook us a fabulous Indian meal, he didn’t have to do that, but it truly was appreciated! All in all, we would definitely use this hotel again!

Did not get room on time and had to wait for 1 hour as the room was cleaned. Terrible service from the staff

Air Con is minimal. Rooms are musty. Bathroom fan is always on and NOISY. Pool was drained without being informed when we made reservations. When it is usable, it is amazing - so this was very disappointing. The staff are always incredible.