Gaurimadiwale
3 Jun 2024
I've never started at any place which felt more of a waste of money than this. We paid approx 8k+ a night which by no means gets u a very basic stay, and the disappointment began right after reaching Darjeeling when we realised that the hotel was not accessible by car. The last stretch was to be reached on foot. This is not mentioned anywhere and could be a concern if u are accompanied by old or differently abled people. Ideally, the hotel, knowing that we were expected, should have communicated where we should get dropped and sent a porter proactively but we spent 40 mins waiting on the street after a long tiring journey to be taken to the hotel. Then we were told that the 3 nights we were there for, we would need to change rooms every night as there was some confusion with our booking. The description says "luxury" but nuthin about this property gets remotely close to luxury. The curtains, upholstery, furniture all scream tacky!! It doesn't end here, from the dinner order only half the items were delivered and those too were wrong. The room mentions the breakfast time as 7, however we weren't served breakfast till 8.30 and that too after us sitting on their heads and finally receiving basic stuff. We ended up not having breakfast here the rest of the 2 days as we were getting late for our sight seeing tours. The staff is not one bit courteous and highly inexperienced and untrained. The room was not cleaned, bed not made and we were given some lame excuses. You are given 2 half litre bottles for a day between 2 people. This place is a joke!! To top it, the manager, Vikrant, tried to make a quick buck by asking us to pay 2000 for the dinner we ordered when the bill was actually just 1000. This place is a rip off!!
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