Hotel di Fantawild Adventure/Wanda Plaza Business District, Datong

Wenda and all of her colleagues were wonderful! English is spoken here. Fantastic service, friendly, helpful, very clean and spacious rooms, really nice view over the river and at night with all of the lights. Breakfast is good, the facilities are clean and presentable. The room was quiet and the window can be opened if you want fresh air or to cool down the room a bit, the ac works too to cool it down in winter but that’s recirculated air with some people smoking in non-smoking rooms (typical). Our room did not smell which was great and although we had neighbours we could not hear them, so good for light sleepers. Only downside is the bed is firm. Quick 10 minute didi to the ancient city, malls, delicious lunch and food places. The hotel organised a driver to take us to the hanging temple, yungang grottoes and then to a delicious local restaurant very affordable, helpful, reliable and kind driver (WeChat: 永恒). Also recommend going to the art gallery and museum only 10 mins away. It’s a good location.

Very close to the Datong South station, about 5 min by car. Spacious rooms, bathrobes provided, excellent tea (proper tea, no teabags!) inside the room. We stayed for 2 days. Easy ride to the ancient city of Datong, about 15-20 min, I think. The only inconvenience was that the heating is on all the time, i had to keep the window openn throughout the night. And the reception is not 24/7 as advertised. When we tried to check out at 6:30 am to go to the Hanging Monastery, there was noone. We called them afyerwards, and everything was sorted though, they even let us come back and leave our bags till the evening when we had spare time before the train.

Very good experience with hotel. Room was comfortable and the bathroom design is good. Reception staff was very helpful and provided good advice of Datong's tourist attractions. Hotel provided refreshment in the evening which was an excellent way to differentiate itself from the competition. Tried their chicken during early lunch and it was really tasty. Also, the staff kindly allowed me to play their Yamaha piano at the lobby. I would recommend this hotel to people visiting Datong.

I chose this hotel because it is just a twenty minute walk north of Datong South Station. It is right next to Fantawild amusement park, so is a good choice for families (Most of the guests were families with young kids). Everything inside the hotel is brand new. One of the hosts at reception was exceptional, and she not only offered wonderful device and care to me but also to every guest I saw her interacting with (I didn't learn her name, alas). One interesting note: I stayed there on a Friday and Saturday night, and there was a firework show on both evenings in Fanatwild next door. The booming sound startled me at first, but I quickly realized what it was.

房間乾淨衞生，服務超暖心周到，細節上有亮點：送手辦小禮品，讓我們冷還專門送的熱水，辦手續時貼心的把身份證套上卡套，酒店裡有淡淡的薰衣草香，我和孩子想要單+個小被子也都妥善安排，早餐質量不錯，種類可以，稍稍有需要改進的是房間裏有點兒熱，晚上老出汗，衞生洗浴間缺個能掛衣掛鈎，總體來説超級不錯，下次來我還還選擇這裏

這家酒店確實超出期待，性價比非常高，這次來大同，住了三個晚上，下次大同出行首選，已經推薦給朋友，真心好評。優點隨便説幾點。 1，房間寬敞，乾淨，床墊和枕頭軟硬度都剛剛好。 2，早餐豐富，羊雜粉，刀削麪都不錯，比全季之類的酒店提高一個檔次，超出預期。 3，交通方便，雖然離古城遠一些，但是酒店提供高鐵接送站和古城接送服務，自駕停車也比較方便。 4，服務好，麗麗和紅雅，還有幾個叫不出名字的服務人員，服務熱情周到，最後一天離店的時候還送了我們沙棘汁和零食。 提出一點小批評，自動馬桶沖水動靜有點大有點猛

酒店離方特和大同南很近，交通便利。房間乾淨整潔，工作人員服務周到，態度和善，早餐豐盛，十分滿意！退房時落下了髮卡，工作人員貼心地打電話確認，非常暖心。最後世嬌小美女還送了酒店的特色小禮品，孩子超級喜歡

這個賓館非常不錯，安靜，設施齊全，房間非常好，距離大同古城很近，賓館的温泉門票免費，乾淨，舒適，還提供了免費的早餐，有停車場，有健身器，有桌球廳，有兵乓球枱，前台的服務員熱情，臨走時還送給我們好多礦泉水，怕路上熱，一路囑咐開車要慢，注意安全，使我們心情無比舒暢，特表示感謝，一定介紹朋友來大同就住這裏。

Very good experience staying with them. Nice and clean interior, friendly staff. It’s in the newer part of the city which is a bit far from old town but has very convenient transportation linking the old town sightseeing spots.

春節期間帶父母山西旅遊，從太原出發一路到大同。 設施：價格不高，性價比很高，設施齊備。 客房衞生：客房入住時衞生很好。但今日外出回房間發現沒清理洗手間衞生。外出時和前台特意交代打掃下洗手間，也聽到前台服務員手機叮囑客房打掃洗手間。給前台撥打電話2次，中間間隔5分鐘,共約10分鐘都沒有來打掃。客房反應速度極慢。並且當客人面剛刷過的馬桶刷一路滴水到房間水吧處，行李箱旁邊都是刷馬桶的滴水，圖一地面馬桶水反光，衹用拖板擦下就完事了。這糊弄人操作都不揹着客人。回來房間電視板面有毛髮，是打掃巾混用。 環境：按價格來講環境可以。安靜，舒適。 服務： 1、餐廳服務非常好！入住第一餐二樓吃的火鍋，乾淨衞生，味道很好，價位也不高。值得品嚐。早餐品種豐富，中西式都有，也有現做的刀削麪檔口。有位姓趙的大姐，親和力滿分💯，人特別熱情，在她身上看到了熱情的大同人！ 2、前廳是全國去過的23個省中酒店業中服務最差的！！攜程19年從未遇過這樣的奇葩前廳主管。 ①辦理入住時，前台無其他客人，身份證交給前台女主管後，她手中拿着身份證問預訂人姓名，我懵一下，説身份證上的，第二遍又問預訂人姓名，請問酒店前廳主管不識字嗎？預訂2間房，又問我先開一間嗎？三個人身份證在手裡開一間？這句話我想問問酒店管理層，怎麼培訓的這些提問？ ②把房卡交給我説可以了。我問早餐憑房卡嗎？她才講早餐券在房卡里。（早餐券在房號紙後面）也不告知幾點開餐，早餐在幾樓，左右兩側電梯怎麼去客房，洗浴在哪裡，是不是憑房卡去洗浴，一切一切全靠客人自己問。 ③住宿客人問的這些問題不都是前台最基本該告知客人的嗎？超出前廳工作內容範疇了？還有注意對客接待的小動作。 ④餐廳用餐時，前廳主管拿來果盤説和我解釋下。説的是解釋不是道歉。説是春節忙，沒有不尊重的意思。我沒讓往下説，直接講首先入住時沒有其他客人，忙的理由不存在。問我第二遍預訂人訊息時，盯着客人邊問邊撥揚了下右邊頭髮，這些不尊重人的小動作，説實話當時我火氣已經頂到嗓子了，想着帶父母出來旅遊也是初七我忍下了。果盤沒吃。吃人手短，影響如實評價。 總結:短視頻，評價引流時代，市場經濟下行，競品競爭壓力大，酒店更應注意員工素質教育。雖為服務行業，咱們互相尊重。想經營的好還是要注重口碑的！