I made a reservation for DELUXE double room via ***********. The reservation confirmation was for a room in a hotel on the street: Oude Delft 74 in Delft. When we arrived, we got a room in the building next door, number 72, it was not even a building but a garden shed! Room was very small and totally cold (Middle of January). Warm water run out after 5 min. Walls were dirty. The heating (air conditioner) didn`t work at the beginning, and after half an hour the room was still cold. I wanted to cancel. At this point I did not trust it will work the whole night, and that I will not wake in the middle of the night in cold. Especially that former guests were apparently also cold because there was trash and toilet paper stuck in the doors. Then I spotted the BLACK MOLD, it was on windows, and on the walls. The staff wasn't very concerned about the black mold in the room, they downplayed the problem saying “it's humid, so It is how it is”. I wanted to cancel the reservation right away. A staff member said that this is not possible. I argued that this is not the room that I reserved, and nowhere during my reservation process said that this DELUXE room will be in garden shed. Lady was trying to force me into thinking that I made a mistake, and that I in deed reserved this room?! I checked reservation TWICE again, and it DID NOT HAVE anything saying about my room being in different location than Oude Delft 74. It’s a straight-up SCAM, FALSE ADVERTISING, and Health hazard! After I pointed it out, they offered a room in building 74, but only for ONE NIGHT out of 4 nights I booked. The remaining 3 nights I would have to spend, in another building, 200 meters from the hotel. I did not take this deal, because I could not see the second room. They rejected my cancelation, took all money. I complained to *********** they lied in their explanation, saying they gave me room in the hotel for the whole 4 nights. We did not stay there at all. Had to find another place. DONT STAY THERE! Additionally: no heater in the bathroom = wet and cold towels during your stay. Entrance was very slippery, through some kitchen under construction. There was a spider web on the wall. When we told about the black mold, the manager told girl from the reception to clean it with a ..... TOWEL. Have you seen someone successfully clean a black mold with a towel ? Good luck... this is the kind of service and health standards you will get in this place. Also beware *********** will not provide you with full compensation. This decision is totally up to the hotel. So if they do not want to give back your money you won’t get it. Booking com offered only 10% back.
83 Ulasan