Please beware of this hotel. It looks lovely from the photos and from the outside, but once inside, it is a completely different story. My husband booked it for one night as a surprise for my birthday. He was made to pay in full beforehand. The room was described as 'deluxe with a view'. We arrived late afternoon, after some days in Amsterdam, to find no-one in reception. A girl rushed in from the street when she saw us. She started to check us in, but then took a phone call which lasted several minutes. When my husband interrupted her, to ask whether we could please carry on checking in, she carried on with the call, hardly being able to speak any English. She then asked whether we wanted breakfast, which was laid out in reception with very cheap-looking cafe-style machines for the cereal etc. Believing that he had paid for breakfast with the room, my husband reluctantly then had to pay a large amount for this. We were then shown to our room. Not only was our room not in the hotel itself, but in a building next door, but the 'deluxe room with a view' turned out to be a cabin-type building out at the back behind a small grimy courtyard. The room was the size of a king-sized bed plus a little on each side, with a very simple en-suite shower room next to it, with a plastic shower curtain which looked as though it had just been bought from a cheap pound shop. The window had been covered with a plastic stick-on sheet, in order to obscure the awful view of a concrete courtyard, and to get to this room, we had needed to walk through another room which was still under construction, with builders materials laid out ! After finding somewhere to eat, we returned to the hotel at 9.30pm, understanding that reception closed at 10pm. We were just asking the same receptionist whether we could speak to 'management' (she said that there was no management) and what we did after 10pm should we need someone (she mentioned a phone number we could ring), when a couple with young children (clearly the owners) burst through the door, having been away themselves. The women went behind the counter with the receptionist, but despite us asking what was going on, and why we had been given such an appalling room, no-one would speak to us ! We left to go back to the room, collected our bags and were forced to walk round Delft until we found another more suitable hotel, this time a genuine one, which we did, at 10.30pm. Our attempt to get a refund for the room fell on deaf ears, although through *********** we did get the breakfast refunded. PLEASE AVOID THIS HOTEL. We wish we had read the Trip Advisor reviews beforehand, as many other people have said the same things as us.
Sangat Baik
50 Ulasan