Pengguna Tetamu
6 September 2024
This was a HORRIBLE hotel experience from beginning to end. After calling 3 times to communicate our delayed arrival due to airline delays and then renting car and driving, we arrived at 11:00 p.m. at night. We had 4 rooms for family traveling together. One of the rooms was so dirty and ransacked, food on tables, beds more than slept in, trash all over so we had to go back to front desk and request new room. Moved to a new room and the sink could not drain. I asked for some kind of compensation after being charged $535.00 per night for room. The supervisor wouldn't even come out to see me. I finally got a voucher for one breakfast. SAD! When we went to check out, my husband came to pick up my handicapped and elderly 82 year old aunt and uncle. The transportation supervisor, Derrik told him he had to park in the parking lot. We explained they couldn't walk that far and they were waiting at the door, it would take less than 5 minutes and there were NO busses there. He was more than rude and one of his female employees told us "Go cry me a river" when we asked for some empathy. The management was just horrible here. Then the charge of $535.00 for a 1987 dated and old room that was so dirty and past its prime was RIDICULOUS! DON'T STAY HERE! They do not care about guests, customer service or the fact that tourists pay their living.
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