Hotel Edinburgh dengan Tempat Letak Kereta

Probably the best hotel i’ve stayed in! Hotel was very clean and modern, check in process were seamless and location is very convenient just a 5 minutes walk to the airport

I stayed at Courtyard by Marriott Edinburgh from 22 February to 26 February 2026 in Room ***. Unfortunately, my experience fell significantly below the service and housekeeping standards expected of the Marriott brand. 1) 22 February 2026 (Check-in) Upon arrival, I immediately noticed several cleanliness issues with my room. The kettle was dusty and visibly dirty, the shower gel was completely empty, there were noticeable stains on the bed sheets, the shower room floor was unclean, and the shower water pressure was extremely poor. I reported these issues to the front desk on the same day. In addition, during the check-in process, the staff did not provide any information about hotel amenities, such as gym operating hours, availability of facilities like the ice machine or microwave, or other services. I only became aware of some of these facilities on my last day during check-out, which was disappointing. 2) 23 February 2026 The shampoo had run out and was not replenished during housekeeping services. I emailed the Front Office Manager regarding both the missing amenities and the ongoing low shower pressure issue. I did not receive any response. 3) 24 February 2026 The situation continued. Coffee and tea bags were not refilled, the stained bed sheets had still not been changed since Day 1 check-in, and both shampoo and conditioner were empty. I called the same Front Office Manager twice, and only shampoo was delivered. I then contacted the front desk twice more to clearly request conditioner, yet incorrect items were delivered again. As a result, the conditioner remained unreplenished for me for 3 consecutive days (22–24 February). 4) 25 February 2026 In the morning, I requested a new toothbrush through the front desk and was told housekeeping would provide one during housekeeping service. When I returned to my room after housekeeping, no toothbrush had been supplied. I later learned that when Trip.com contacted the hotel on my behalf regarding the service lapses, the Operations Manager informed them that everything had been “addressed and settled with me” which was not accurate. While individual staff members made partial attempts to assist, the repeated housekeeping lapses, lack of follow-up, and unresolved maintenance issue reflect systemic operational shortcomings rather than isolated mistakes. Throughout my entire stay (22–26 February), the shower water pressure issue remained unresolved. The hotel’s location is excellent and within walking distance of many major attractions, which helps save on public transport costs. However, good location alone does not compensate for the overall service deficiencies experienced during this stay. As a paying guest, I expected basic cleanliness, consistent replenishment of amenities, and responsive service, especially from a reputable hotel property like Marriott. Unfortunately, those expectations were not met during this stay.

Absolutely fantastic, staff were amazing! Super helpful. We travelled with our 2 month old twins. Everyone was extremely welcoming and accommodating! Definitely recommend this hotel!

The hotel was excellent value, £104 including breakfast. I think that may be because it was a Sunday, as I have previously paid £250 for the same hotel on Friday and Saturday night. The room was spotless, the bed was very comfortable. Breakfast was great, good location near a tram stop for the centre of Edinburgh.

Stayed for 2 nights. Very quiet hotel in a great location right outside tramstop from airport. Didnt eat in restaurant or have breakfast there, staff were lovely, bed very comfortable, Only issue i had was that i would like to have been able to open a window for fresh air. Would definately stay here again, cant wait.

I visited Edinburgh over Easter, which was also my birthday, and had a wonderful stay. Magda was incredibly kind and arranged an early check-in before noon after I confirmed the day before. She also surprised me with balloons and chocolates in my room for my birthday, which was such a thoughtful touch. The staff provided clear information and gave excellent recommendations on places to visit, making my first trip to Edinburgh even more enjoyable. The hotel’s central location was perfect, close to all the main attractions, and the pool was a great bonus. I thoroughly enjoyed my stay and would happily visit again.

I just wanted to follow up regarding the situation we encountered when we arrived. We had booked three double rooms for two nights so that our group could stay together. Unfortunately, we were informed at check-in that one of the rooms had no electricity and couldn’t be used, and one of our friends had to be moved to a different hotel. We completely understand that unexpected issues can sometimes happen. However, since we specifically booked three rooms in the same hotel so our group could stay together, having one of us placed somewhere else has been quite inconvenient for us and has made it more difficult to coordinate our plans during the trip. In addition, the hotel that was arranged for our friend was unfortunately of a much lower standard than the one we originally booked. This was quite surprising for us, especially since we had chosen and paid for your hotel expecting a certain level of comfort and experience for everyone in our group. While we appreciate that your staff tried to find a solution at the time, the overall arrangement has left us feeling rather disappointed with the situation. We hope you can understand why this has been frustrating for our group, and we would really appreciate it if you could let us know whether there is anything that can be done to help make up for the inconvenience caused. Thank you for your time and understanding

everytg was amazing. we struggled to check in (after 5pm) and there was no staff. we reached abt 10pm at night and was left stranded at the door, no access code given at all to enter main gate … called and contacted property but no one picked up. if ur not going to have a 24/7 reception, at least make sure u hv someone tending to emergency help… after what was 30mins of waiting and calling did a guest walk down to open the door for us … horrible check in experience but everytg else was good

Absolutely amazing. We arrived very late due to heavy snow- they checked us in and organised an extra bed literally within 2 minutes of arriving. The service is efficient and rapid. The gentleman who looked after our room in house keeping was awesome, he helped us settle in and the little touches to make the kids feel special was duly noted. The manager down on the reception desk was excellent. Everything is managed very well, there is no waiting and the service is outstanding. The view at breakfast is amazing! Mountains in the distance covered in snow. Our stay was better than expected. Parking ✅ Swimming pool and sauna ✅ Food ✅ Service ✅ The hotel location is convenient and the restaurant space is open plan and cosy yet very busy. The hotel does need some updated but everything works well. The location is literally next to the zoo and the overflow car park 🅿️ is next to the hotel. The staff here are outstanding. High praise. Thank you.

Perfect spot with plenty of nearby food places and public transport. Staff are lovely, and were so helpful when I had a medical emergency and needed to go to the ER in the middle of the night. They also were so good with helping me extend my stay by one night at the last minute due to said emergency. The front desk team also checked how I was doing when I came back! The cleaning team did at one point only do a half clean, where they cleaned the main room but not the bathroom, and another time left supplies in my room. But that was minor as my bathroom wasn’t really dirty anyway. I do wish the breakfast closed a little later (closes at 10am) but that is also just me being a late riser! Altogether a great stay.