Hotel St. Regis

A group of about a dozen of us booked rooms at the St. Regis because of a small-scale event in Detroit, at the recommendation of the event organizers, without looking at the reviews of this hotel - which are mostly pretty bad. Things were not as bad as we feared, but there is lots of room for improvement. First the good stuff - the on-site staff is great - very warm, welcoming, and helpful where they could be. Secondly, the rooms were all very clean. Now for the other stuff: The rooms have nothing on the walls, no pictures or other art, no rugs, nor any color in the bed clothes, no pillows, etc. You get the idea.There were no hangars in some of the rooms. No cups for the coffee makers in some rooms, only thin plastic cups in others - ie nothing to make coffee in. No creamer or sugar either. There was no coffee available in the lobby in the morning.The lobby bar was open only from 5-7 pm on Friday because there was a private event later that needed a bartender. What?!? There is NO food at all in the hotel - no restaurant or even - minimally - a cold breakfast buffet. One room reported cold showers. I asked for a higher floor room and was told that none were available when some of our friends arrived later and got high floor rooms. There is lots of late night traffic noise on the street side. The overall experience gives the impression that the owners don’t care about the comfort of their guests. “Minimalist” is not a compliment when it comes to the basics hotel guests expect, especially in a hotel which presents itself as a revival of a formerly luxurious place.

When we arrived at 3pm for check in, we were told to wait 10-15 min. For the next 2 hours, we were continuously told "10-15 more min." It wasn't just us, there were a bunch of people in the lobby at that point. Most of us were going to a concert next door that night, so we were all anxious to get our rooms, get ready, and go. It wouldn't have been as big a deal if they had told us 2 hrs originally, we could've left to get food or something, but the repeated "10-15" kept us anxious to leave. It wasn't the front desk people's fault, I could tell they were peeved about it too, and kept apologizing whenever someone went up. The rooms themselves were fine-ish. Ours had scattered stains, a broken power outlet, and the lock on top of the door was missing a screw and didn't fully function but we brought our own door stop so that was just meh to us. I imagine is important to others. The plate on the wall showing our room number was also falling off. All the lights worked though and the beds were clean, bottom line thats all we really needed. We tried to laugh everything off and still have a good time. I've had worse hotel experiences. There wasn't any fridge in the room though, which was a bit of a bummer. Overall, it was fine, but poor enough that I'm avoiding it in the future. Id go again if I had to.

Brian at the desk was wonderful! We all had a blast at the hotel and out and about. Highly recommend the Fisher building tour. We were very conveniently located to the, free, Q line train. Which was a great added bonus! Whatever you do, don’t take the stairs in the hotel though!

Staff is excellent. Brian at the front desk helped us get into a better/ready room when our original room wasnt ready. Very appreciative of Brian. We will be back. Rooms are reasonably priced but small. Hotel is in a great location and did not charge for parking

The rooms are lit with bright white grotesque bulbs, so it feels like an interrogation. No ambiance. Walls are scuffed. Sun bleached streaks in the drapes. Furniture doesn't fit logically in the room. NO ARTWORK. First room, the water didn't drain out of the tub. In the second room, there was unusual TOWEL ART on the bed in the shape of the female genitalia. WHHYYYY?

First let m e say I am a Detroiter and it is the first time I have ever been in the hotel. Read the reviews and took a chance. As parts of it have maybe updated there is much to be done. Furniture in rooms very outdated. Caulking in bathrooms filthy. I had no cold water in my sink. Bar was not open and apparently no restaurant anymore. I would by pass this hotel