Courtyard Miami Airport West/Doral

Stayed here to catch a flight the next day. Room was clean, bed was comfy, excellent water pressure. Used the shuttle service to go back to the airport. Front desk was friendly, however they forgot the wake up call, good thing we set an alarm. Would stay again.

Had a wonderful time service was excellent staff was friendly

Nice room with comfortable bed, clean bathroom, good amenities. The location was perfect for my visit.

非常好的環境和乾淨的旅館，離Citymall很近。

Excelente

萬怡統一標準。早餐不錯。

Check in went fast and easy...we arrived 3 hrs early and only waited 15 mins. Before a room was ready. Only 1 thing to rhink about....less scent in Lobby could be used also throughout the whole hotel. It was extremely powerful and I overheard many people mention this.

Unfortunately this was a bad experience for me, I’ve never had a bad experience at a hotel neither I’m the kinda of client that complains about anything. I arrived early to say hello to the reception and let them know that if they had a chance to accommodate an early check. She told me that they were booked but that they will put me first on the list and that once they had a clean room they would call me. It was fine till then. But then I decided to get a room at another near by hotel to get ready for the event that I had. I called the Courtyard telling them I was going to check in later that night because I had to go to the event. After my event I come to the hotel and I got my room. I was super tired from my flight and running around all day. I come into the room and as I’m unpacking my friend walks into the bathroom and sees clothes hanging in the shower and laying on the floor in the side of the bathroom. Then we saw socks on all over the floor, medicine and stuff as if someone was staying in this room. I called reception and they told me they were booked that night and that I had to wait till the next day.. l didn’t not shower that night, luckily they had some sheets in the closet (which the bag was open already ) and one was till there “clean.” I used that to place on top of the bed so I could sleep until the next day to deal with the situation . As soon as I get up the next morning I asked the manager to give me a room and he was nice about it and moved me right away.

Hotel was fine except the service in the restaurant. Not open on time for morning coffee. Only one person working and it took forever to get served both in the morning and the afternoon