The Palmer House Resort, Ascend Hotel Collection

The place is in desperate need of an overhaul. Bathrooms look were last painted last century One more strange policy - housekeeping on demand only.

The stay was very good. We were very concerned at 1st but the kind staff and comfortable room was enough to ease our worries. Would absolutely come back. Definitely recommend for others!

Wish we had a chance to use more of the amenities. Staff was really friendly and helpful. Definitely plan on coming back with the whole family.

Wehave been going to The Palmer House for years. We uaed to live the property with the Trout Pond and Par 3 golf course. The staff was always great and the rooms were big and clean Ever since the property was sold to the new owner (out of State LLC) its gone downhill. There are huge potholes in the driveway, the property has weeds and hasn't been maintained, couldn't use the golf course. The pond is loaded with algae and overgrown with weeds, the indoor pool wasn't working, the firepit wasn't working.Our bed sagged in the middle, the drain broke in the tub so it was filled withh 2 inches of water. The staff was great and helped us out by fixing what they could.

Beautiful, sprawling property. Friendly, accommodating staff. Jackie was fantastic! Thank Jackie!

Hot tub had a layer of dirt/grime at the top that could be wiped off pretty cleanly. Didn't try the indoor pool due to the lack of upkeep in the hottub. Suite was clean and jetted tub in room was nice.

It was ok, the tub water wouldn’t go down after my son showered, so standing in a pool of soap scum was no fun. I asked if they could look at it while we were at dinner. The next morning I took a shower in under a minute when I saw the water filling up around my ankles. I was afraid of flushing the toilet too because it looked like it struggled to go down. Idk maybe the ground was saturated after all the snow and rain.

Our stay was very nice, but there are issues that management needs to address! Problems!! 1- No working Microwave in our room, one there was broken, replaced and that one didn't work either! There should be one in each room for customers convenience! 2- workout machines out of date and a Hazardous for people to use them! 3- NO sign put up to say filter in pool broken and don't swim in it! 4- pool house bathrooms need a door lock on them for privacy when showering and dressing! 5- Lockers don't close properly for lock use! 6- No small chair or table in bathroom of pool house. 7- some outside porch room lights don't work, maybe a bad bulb! 8- NO paper towels in bathroom pool house! ALSO PAPER HOLDER was hung upside down ! Our room was clean, Customer service was great! Breakfast was great! Restaurant meals were very good!

Problems!! 1- No working Microwave in our room, one there was broken, replaced and that one didn't work either! There should be one in each room for customers convenience! 2- workout machines out of date and a Hazardous for people to use them! 3- NO sign put up to say filter in pool broken and don't swim in it! 4- pool house bathrooms need a door lock on them for privacy when showering and dressing! 5- Lockers don't close properly for lock use! 6- No small chair or table in bathroom of pool house. 7- some outside porch room lights don't work, maybe a bad bulb! 8- NO paper towels in bathroom pool house! ALSO PAPER HOLDER was hung upside down. Our room was clean, Customer service was great! Breakfast was great! Restaurant meals were very good!