Hotel Mercure di Dortmund

Hotel is closely located to the Messe Dortmund and surrounded by a park and easily accessible by the underground railway. Rooms are a bit outdated and small but clean and also had a small fridge. Staff was ok but could’ve been friendlier. They initially told me that our booking didn’t include breakfast which turned out to be wrong after we’ve approached them again a bit later at the reception after having double-checked our booking confirmation. Our room was on the lower floors and directly facing the parking lot which was quiet noisy due to the small parking lot and people try to get in and out with their car. Also, no room service is offered (if one wants to eat, the only option is to go down to the restaurant and get a table). For a four star hotel and the money per night, we would've definitely expected more in terms of standard and service.

Stayed here while attending Dortmund football match. Location : Great location, literally around the corner from main shopping district with lots of restaurants and bars to choose from. Great area. The underground train station is around the corner and the main train station about 20 mins walk or less. Rooms: Our room was nice (117) we had 3 in our party so the room had one double bed and a pull out sofa bed which was a double. It left the room with hardly any space to walk around so was quite tight. The decor was nice. However the seal on the window was damaged so you could actually feel the breeze getting in (during snow weather) The tv had only one English Channel so wasn’t great. BE WARNED check if there is any party’s or function on in the hotel if you are staying in this room as there was a party on while we stayed and literally felt like the dj was in our wardrobe the music was that loud. Singing and talking could even be heard clearly. I did say it to girl in reception the next morning and she apologised but literally got no sleep until music stopped. Bar/Food: We did not have dinner in the hotel restaurant so cannot comment. Restaurant decor was ok, very 1920’s feel. There is a very small bar that usually only opens from 5pm-12pm however one of the days they opened for us to have a drink at 3:30pm which was no bother for them, they were very nice and a special mention to Ben the new Barman from the UK. He’s great! Breakfast wasn’t great, but that may be just us that’s used to Irish style food. Not much hot food on offer, pancakes and plenty fab pastries though. If going to a Dortmund match : We travelled to Dusseldorf airport and got the sky train into the main train station on to Dortmund €16.50 each one way. It was difficult to find out correct trains ect as very bad signage at airport and trains so do your homework before you get there. It took us over an hour to figure it out. Train journey from airport was 50 mins. We got a taxi from our hotel to signal iduna park and it took 8 mins and costs €14. Easy to get taxis after match too which was surprising.

Good location but otherwise tired old hotel, long overdue complete refurbishment. Faded carpets and pictures in the halls. No fridge in standard rooms ”to save the planet,” but apparently, superior room occupants are not so concerned. No safe in rooms. Bathroom with green and gold coloured tiles from the 70's/80's had cracked floor tiles with blackened grout from years of water on the floor. Glasses on request, but they wouldn't deliver to room. Body cream on request was so old that it had liquefied. Rooms are only cleaned on request, and they don't tell you that on the reservation or at check-in. Then chambermaid knocked and opened door without waiting, despite ”DO NOT DISTURB” sign. Very poor breakfast with basic rolls and cheese/ham; allegedly broken toaster miraculously reappeared after two days of complaints but still had to ask for bread. You cannot economically repair an old toaster so it was obvious that the reason why it was withdrawn was to avoid having to put out bread. Scrambled eggs on request but no sausage (is this Germany??), bacon or beans. It's definitely not worth €14. Save money and go to one of the many coffee shops nearby. The so called ”cosy bar” is actually at reception and I never saw anyone there. In 4 nights I only saw 2 other guests at breakfast time, which was not a big surprise. This is a poor excuse for an Accor/ Mercure Hotel. There has to be better value in Dortmund.