Ulasan VOGO Grand Hotel - Formerly Best Western Plus Hotel Academic City

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your valuable feedback about your recent stay with us. We are sorry to learn that your room had a musty odor, and that you could not open the windows for ventilation. Guest comfort is our top priority, and we clearly fell short in your case.We appreciate you highlighting the positive aspects as well - namely the convenient location with many amenities nearby. However, we understand that this does not make up for the issues you faced during your stay.Please rest assured that we are looking into improving air circulation and taking steps to prevent any recurrence of unpleasant odors in our guest rooms. Your feedback will help us enhance our services.Once again, thank you for choosing VOGO Grand Hotel Dubai. We value your patronage and hope to have the opportunity to provide you with a truly exceptional experience on your next visit.Warm Regards,VOGO Grand Hotel Dubai

Jawapan daripada Pihak Penginapan: Dear Valued GuestThank you for taking the time to share your review of your recent stay at VOGO Grand Hotel Dubai. We are delighted to know that you found our hotel amazing and clean. However, we apologize for any inconvenience caused by the crowded environment during your visit.At VOGO Grand Hotel Dubai, we strive to provide our guests with a comfortable and enjoyable experience. Your feedback regarding the crowdedness is valuable to us, and we will take it into consideration to enhance our operations and ensure a more pleasant stay for our future guests.We appreciate your patronage and look forward to welcoming you back to VOGO Grand Hotel Dubai, where we will ensure a more tranquil and relaxing environment for you to enjoy.Warm regards,VOGO Grand Hotel Dubai

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your candid feedback regarding your recent stay at VOGO Grand Hotel Dubai. We sincerely apologize for the lapses in housekeeping service, where towels were not replenished and toiletries were not restocked as per our standards. Your experience is certainly not reflective of the high level of service we aim to provide our guests.We appreciate you highlighting the areas where we fell short, as it allows us to identify gaps and implement improvements in our operations. Please be assured that we have addressed these concerns with our housekeeping team to prevent such oversights moving forward.While we regret the disappointment with the breakfast offerings, we are pleased to learn that you found value in your overall stay with us. Your feedback is invaluable, and we will use it to enhance our facilities and services continually.Thank you once again for choosing VOGO Grand Hotel Dubai. We hope to have the opportunity to regain your confidence during your next visit.Warm Regards,VOGO Grand Hotel Dubai

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your review with us. We are delighted to know that you enjoyed your overall stay at our hotel and appreciated our great pool and service.However, we regret to hear that our breakfast did not meet your expectations. Please allow us to look into this matter and address any shortcomings. We constantly strive to provide an exceptional experience to all our guests, and your feedback will help us improve.We are gratified to learn that Om, our front desk staff member, made a positive impact on your stay with his friendly and cooperative service. We will be sure to recognize his efforts and extend our appreciation.Thank you once again for choosing VOGO Grand Hotel Dubai. We value your patronage and hope to have the opportunity to serve you better during your next visit.Warm Regards,VOGO Grand Hotel Dubai

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for bringing this matter to our attention. We are truly sorry to hear that you left behind a valuable item in your room during your recent stay at our hotel. Please know that we take issues like this very seriously.We understand the frustration this situation has caused. Rest assured, we are reviewing our lost and found procedures to prevent such incidents from occurring again in the future.Once again, please accept our sincere apologies for the inconvenience this has caused you. We hope you will give us another opportunity to provide you with the exceptional service you deserve.Warm Regards,VOGO Grand Hotel Dubai

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your wonderful review, We're delighted to hear that you had an amazing experience at VOGO Grand Hotel Dubai. It brings us immense joy to know that our team provided exceptional service and made you feel welcomed throughout your stay.We strive to maintain the highest standards of cleanliness and comfort for our guests, and we're glad that our efforts reflected in your comfortable stay. Your positive feedback motivates us to continue delivering the best possible hospitality experience.Thank you for choosing VOGO Grand Hotel Dubai. We look forward to welcoming you back soon!Warm Regards,VOGO Grand Hotel Dubai

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your feedback and for recognizing the quality of service provided by our team. We're especially glad to hear that Iftikar made a positive impression during your stay. Your comments are appreciated and help us continue to improve. We hope to welcome you back for an even better experience next time.Best regards,Mohamed AbdelaalDirector of Rooms