NYX Hotel Dublin Christchurch

Service used to be better when the hotel was branded as HARD ROCK HOTEL. Beds have been changed as well and are not as good as they used to be unfortunately

Well located, decent size rooms, nice decor, helpful staff, very comfortable stay.

I think this will be a nice stay once their remodel is done, but wait until then. When booked initially, the reservation was for the Hard Rock Hotel. About a week and a half before I arrived, NYX acquired the building. We received no notification about this from either business. The hotel was slightly outdated and undergoing the beginnings of redecoration. The staff seemed to either be hired by NYX and unfamiliar with the hotel or previous employees who were unfamiliar with the new management’s policies. For example, the manual chain lock on my door had been disabled in both of our rooms and the staff at the desk didn’t seem to understand how it had happened. They did move me to a room with a working manual lock immediately, but didn’t seem to understand why I felt the need for one as a single woman in the room and assured me that the staff would respect my privacy. The person in the other room in our booking also had his disabled but didn’t want to bother moving. The next day, housekeeping barged into his room without waiting for an answer to her knock. The person inside was just finishing dressing. Other than that, it’s just little things that haven’t yet been worked out in the management change. For example their card scanners in the rooms and elevators seem to be new and still finicky, and the person at reception hadn’t read the laundry policy on the NYX laundry slips in the rooms. The slips specified it would be back by 6pm if picked up by 8am, but she said it might be the next day. She also had me bring the laundry down to the reception desk when the slip said it would be picked up. The staff was actually really great and when I pointed it out I did get same day laundry; it seemed like a new management miscommunication. Overall, I’d recommend staying here after they’ve had a chance to settle and remodel. They were already starting to take down the Hard Rock decorations and I suspect they will also redo the older and brightly colored carpets and walls. Since we didn’t receive any notifications about the new management and redecorating, I’m not sure there will be one about that either.