Song Hotel

Our first booked room left much to be desired, dirty windows and unkept lawn with many insects in the courtyard. I asked for a room change and management swiftly not only changed but also upgraded us to a two bedroom villa and were very apologetic. I really did enjoy my stay and would recommend this place to all families and couples.

This Hotel is located on beautiful grounds, however it is a real shame that they are letting the weeds takeover everywhere. Still very pleasant to walk around the complex with all the trees, flowers, lake, swans & ducks, but it breaks your heart to see the weeds taking over everywhere and there is what once would have been a beautiful Rose Flower path and the roses are still flowering but no maintenance at all and weeks are taller than the rose bushes and all they seem to do is just the grass and forget the rest. Rooms and facilities were very clean, so I was impressed. Room layout is excellent and very, very big with a courtyard and external spa, you start to relax as soon as you walk in the door. The only thing that put me and my wife off is the mahjong table in the main room on the first floor. TV had no movies and no English Chanels at all. Food in the All Day Dining (Chinese Restaurant) was very nice but limited. Breakfast was not a very big selection and probably because it is not peak season, however it also was not very good and put us off even trying the Western Food for dinner and went across the road for fast food instead. Staff were very nice and polite. We want for my wife's birthday and apart from the impressive building structures, there was no WOW factor for the overall experience.

還是文華就入住過，酒店的園林很喜歡，後來易主，有段時間水平下滑，但這次入住感覺整體有所提高，特別是工作人員服務意識和態度都很好，看得出來有在用心管理，但有點小瑕疵就是客房修繕之後的細節處理得不夠完善，比如牆紙開翹、塗料殘餘、櫃門拉手脱落、設備噪音等，希望酒店能越來越好，不負美景！

住了很多次宋品，每一個地方的宋品環境都很美，服務也是非常的棒。此次帶孩子過生日，連住了兩天，管家Leowu 提前加了微信瞭解客人的需求，還給孩子送了生日蛋糕🎂，服務全程無微不至，真的非常好，打掃衞生的阿姨也非常好，以後去青城山宋品是不二之選！！

這次春節出行，入住宋品酒店，真的是一場意外之喜! 位置絕佳，周邊交通便利，離許多景點都不遠酒店大堂的設計非常有格調，新中式風格盡顯優雅大氣，工作人員熱情專業，辦理入住迅速，還貼心地介紹了酒店的各種設施和周邊訊息。 房間更是讓人驚艷，空間寬敞，佈局合理，設施齊全且品質高端。床品柔軟舒適，一夜好眠，衞浴間乾淨整潔，備品也很優質。 功能的麻將桌 沙發床 早餐環境好 kiko關心入住事宜 被子那些 有被特別關注到 以後還會再次選擇

非常棒的酒店，中式建築，每間小院都有自己的名字，房間寬敞而乾淨，湯池的水一客一換，水很乾凈。酒店到融創很近，步行過條馬路就到了 管家kiko服務非常貼心周到，車接車送，回覆信息也非常及時。很棒的體驗，下次還會再來。 建議：酒店沒有小童遊樂設施 這個比較單一