Song Hotel

Our first booked room left much to be desired, dirty windows and unkept lawn with many insects in the courtyard. I asked for a room change and management swiftly not only changed but also upgraded us to a two bedroom villa and were very apologetic. I really did enjoy my stay and would recommend this place to all families and couples.

This Hotel is located on beautiful grounds, however it is a real shame that they are letting the weeds takeover everywhere. Still very pleasant to walk around the complex with all the trees, flowers, lake, swans & ducks, but it breaks your heart to see the weeds taking over everywhere and there is what once would have been a beautiful Rose Flower path and the roses are still flowering but no maintenance at all and weeks are taller than the rose bushes and all they seem to do is just the grass and forget the rest. Rooms and facilities were very clean, so I was impressed. Room layout is excellent and very, very big with a courtyard and external spa, you start to relax as soon as you walk in the door. The only thing that put me and my wife off is the mahjong table in the main room on the first floor. TV had no movies and no English Chanels at all. Food in the All Day Dining (Chinese Restaurant) was very nice but limited. Breakfast was not a very big selection and probably because it is not peak season, however it also was not very good and put us off even trying the Western Food for dinner and went across the road for fast food instead. Staff were very nice and polite. We want for my wife's birthday and apart from the impressive building structures, there was no WOW factor for the overall experience.

挺好的一次入住體驗 酒店是新中式風格的 非常有特色 kiko提前的聯繫安排 都很流暢 辦理入住也很方便快捷 房間比較大 入住了就不想出來了 點的外賣直接送到房間 房間衞生乾淨 湯池温度也不錯 各方面都很ok

生日選擇的一家酒店 酒店kiko提前聯繫做了佈置 送的蛋糕也是現做的 非常好吃 我們很喜歡 kiko對於我們的入住這些都非常關心 跟進的也不錯 小朋友跟我們都很喜歡 小缺點就是窗簾關不嚴 早上被光晃醒了 總體還是很不錯的

世外桃源般的環境，管家小伍服務很不錯。房間很大，很乾凈。泳池健身房都不錯，還有一些療愈活動。好吃的也很多。過個週末很合適。如果能闢出空間做一個大一些的小童樂園就更完美了。

在我們即將退房時，楊春會提前提醒我們帶好行李，細緻地核對物品，確保我們沒有遺漏任何東西，還熱情地詢問我們此次入住的感受，認真記錄下我們提出的一些小建議，那專注的神情讓人深切感受到酒店對於客人反饋的重視，很贊。