Hotel Duesseldorf dengan Gim

This hotel is the BEST in Dusseldorf. The service is beyond exceptional (esp Masood and Daniel- they went out of their way) The location is fantastic. Close enough to the old town and right across the beautiful Konigsalle shops and beautiful tree and water lined avenue. Great rooms and beautiful lobby. I would highly recommend this hotel.

Ich muss sagen, dass mein dreitägiger Aufenthalt im Hotel Courtyard by Marriott Düsseldorf Seestern eine absolute Enttäuschung war. Trotz einer Reservierung im Januar und einem telefonischen Anruf, dass ich ein Zimmer in einem höheren Stockwerk entfernt vom Aufzug wünsche, wurde mir ein Zimmer im ersten Stock direkt neben dem Aufzug zugewiesen. Das Zimmer war auch noch Rollstuhlgerecht, obwohl ich explizit darum gebeten hatte, keins zu bekommen. Als ich mich beschwerte und darauf hinwies, dass ich vor Monaten eine entsprechende Buchungsänderung veranlasst hatte, wurde ich mit dem Hinweis abgespeist, dass der Empfang nicht die Zimmereinteilung macht und ich früher hätte kommen müssen. Meine Ankunft war jedoch nach 23 Uhr, also konnte ich nicht früher kommen. Weiterhin wurde mir erklärt, dass eine Gruppe Asiaten ihren Aufenthalt verlängert hatte und deshalb keine Zimmer frei wären. Das Zimmer selbst (Rollstuhlgerecht) sah aus, als ob es mehrere Tage oder sogar Wochen nicht bewohnt worden war. Es gab dreckiges Geschirr, der Sessel war kaputt, der Bürostuhl abgeschabt, es gab kein Bügeleisen und die Dusche war schimmelig. Als ich nach dem Manager fragte, wurde mir eine Karte ausgehändigt. Die Dame auf der Karte gibt es anscheinend nicht, da sie auch nach mehreren Tagen nicht einmal für notwendig empfunden hatte, mir den Eingang der E-Mail zu bestätigen, geschweige denn, eine Antwort zu geben. Besonders traurig ist auch, dass die Rezeption keinerlei Deeskalationsmaßnahmen angeboten hat, außer dass der Mitarbeiter nicht verantwortlich für mein Problem sei. Insgesamt kann ich das Hotel Courtyard by Marriott Düsseldorf Seestern nicht empfehlen. Der Service war unzureichend, die Zimmer abgewohnt und unangemessen teuer. Es gibt definitiv bessere Optionen in der Stadt.

I stayed at this hotel for two days when visiting Düsseldorf with my family. The hotel is well located, at the end of Königsallee, the city’s main shopping street. A subway station is located just across the street. There are also a couple of restaurants across the street and two supermarkets behind the hotel. We stayed in a twin room on the top floor which was clean and reasonable in terms of size. The sink was broken but water didn’t leak. The breakfast buffet has few options for a 4-star hotel, there is hardly any fruit and milk alternatives are not available in the buffet, you need to order. Be very careful with charges to your credit cards. The hotel blocked 350 euros on my credit card upon arrival and this amount was not released when I paid for my stay. It’s been a month that I stayed at this hotel and they are still withholding the amount.

I came to Düsseldorf because of Art Fair Düsseldorf and stayed 3 nights. Frankly speaking, I found rate of 140-145 Euro per room high for this quality. I also wouldn't take this place second time def. Despite it's located not that far from the center by feet (ca. 20 min) however, it made me so annoyed and tired because of super busy traffic constantly, so I had to keep closed windows, especially over nights, which was super uncomfortable for me due to lack of fresh air. So, if I had to stay longer in this city, I would def had to change hotel. However, I need to give compliment regarding very clean windows which gave a good impression. As for breakfast buffet, I can't say anything since I didn't have it. Good thing was a very big supermarket with great grocery selection and very good prices. Service and communication in hotel was ok.

Checking into the hotel was fairly straightforward but two of our group were given rooms that were not clean / ready and the front desk staff had to prepare the rooms, one was given a free breakfast voucher. My room was clean , quiet and the bed was comfortable, Some of the water from the shower leaked into the main bathroom floor area even though i kept the glass door closed. The bar like house keeping was understaffed so you could not order food or drinks from the bar , but the staff eventually came to our table and subsequently messed up the drinks order . I had a good nights sleep.The buffet breakfast was very nice ,and there were plenty of staff to serve customers. The hotel itself is in a pleasant location , staff are generally friendly and hotel is clean and safe

L'hôtel est extrêmement excentré. Cela ne semblait pas être un problème à la réservation dans la mesure où l'hôtel est supposé être plutôt bien desservi par les transports. Cependant, l'hôtel déclare être à deux minutes du métro. Cette station est en effet présente, mais est la dérivation d'une ligne avoisinante. La station est fermée le soir et le dimanche et est désservie une fois toute les 30 minutes. Une autre station à 7 minutes de marche à pied dans un quartier d'affaire et désert le soir (et donc pas très sécurisant) s'impose donc la plupart du temps, et l'hôtel omet cette information de son site. De plus, cette autre station n'est désservie que toutes les 20 minutes. Comptez donc au moins une demi-heure pour rejoindre le centre-ville, ce qui réduit toute possibilité de repasser à l'hôtel pour se changer avant d'aller dîner par exemple. L'accueil est plutôt amical, mais la réceptionniste qui était présente pendant la quasi-totalité de mon séjour semblait de moins en moins sympathique lorsqu'on avait besoin d'elle. Par exemple, je ne parvenais pas à faire fonctionner le coffre-fort et visiblement elle non plus. Aucun mode d'emploi n'était mis à la disposition des clients ni du personnel semble-t-il. Une atre personne est venue voir si elle pouvait faire quelque chose et devait revenir vers moi, mais cela n'a jamais été le cas. J'ai donc dû me débrouiller moi-même. En attendant de trouver une solution le 2ème jour, j'ai dû confier certains de mes effets personnels à la réception afin qu'ils soient entreposés dans le coffre fort central. En raison de clients ayant fumé dans leur chambre d'après les membres du personnel de l'hôtel, le signal d'alarme à été automatiquement activé pendant la première nuit, et nous avons tous dû être évacués, dans la rue, avec une température de 10°C. Je dois dire que j'ai été impressionné par la réactivité du personnel qui à distribué des couvertures aux enfants et qui s'est montré à l'écoute des interrogations des clients en revenant dans l'hôtel. J'ajoute qu'ils semblait bien connaître et appliquer à la lettre un plan d'urgence. Le petit déjeuner était de belle qualité.

The hotel is only about 5 minutes of less to the Dusseldorf Hbf main central station. So, it’s easy just to get a bus or train is the best and not that expensive. I also note if you get a Metro 24 hr ticket , it literally starts from the time you validate it on the train to 24 hrs later. This can be used on the metro to any stations and also back to the airport with the stipulated 24hrs. Worth it for me as I was only here for two days . The hotel does not have any tea facilities in the room and the gym is only really for cardio as no free weights, just a few kettle bells and a few cardio machines. I didn’t really need it as I did loads of walking. The room that I had was very clean, had tv with local channels plus lots of English speaking news and movie/tv channels. There is a safe and fridge in the room too. Breakfast buffet was included in my booking and that was quite adequate too. Staff at reception were very helpful.

I double checked that I had the name of this hotel right before writing this, after I viewed some of the other reviews. For a one night stay on a business trip, this was a great choice. Reception staff were totally friendly and helpful, and it gave the impression of being a small family run hotel rather than being part of a big chain. My room faced the front, with a small balcony, and it was a good size, spotlessly clean, with good quality linen and towels, a pod coffee machine, complementary water, a fridge, safe, ironing board, and a nice packet of biscuits. A huge TV, two armchairs, dressing gowns also. Due to Covid, the restaurant was closed except for breakfast, which was a shame, and I would have thought that it could be open by now. The small bar was open until 11 pm and it provided a nice very quiet place to relax after work. I had an enquiry about how to get to a particular location in Dusseldorf the following day, and the receptionist gave me a map she had made, with full routing, bus numbers etc. Very helpful and appreciated. How some reviewers could criticize the breakfast is beyond me. There was a great continental buffet, and table service for the hot course and coffee. I just ordered eggs and bacon, and it arrived a few minutes later, nicely served, and piping hot. What more could I ask for ? Other reviewers were critical of the price, saying they had paid over € 500 for a room. I would certainly not have rated this as a € 500+ per night hotel, but by booking just a little in advance, I paid nothing even close to that. But for hotel with good travel links (300 m from U-Bahn station and buses / trams to Dusseldorf Hbf just 100 m away) this was a very good choice, and I would happily stay there again

Hotel is centraal gelegen, auto parkeerservice prima en zeker niet duur. Service aan de balie was minder, medewerker was erg ongeïnteresseerd en vertelde dat wij inclusief ontbijt hadden, wat helemaal niet het geval was. De kamer was prima, alleen veel spiegels. De douche sloot niet goed, zodat we bijna alle handdoeken op de grond moesten leggen. En er was te weinig licht op de badkamer. We hebben niet gegeten in het hotel, dus daar kunnen we niets over zeggen.

Arrived early and thought would wait in the bar for our room to be ready. Was pleasantly surprised it was ready. . Room was clean and tidy with a coffee machine with pods and free water. Air con was a god send as temperatures reached 30's. Small downside , although clean bathroom with shower gel and body lotion provided the shower was tiny, just enough room to move round. You had to use you room key to use the lift and signs up saying no noise after 10pm or maybe fined. Breakfast was plentiful with both hot and cold options Would recommend.