Hotel berhampiran Schloß Heltorf, Duesseldorf

We booked months in advance on *********** before our stay on 20.8.23. We stayed for 1 night in a Family Room - a double bed with a bunk bed in one room with a shower room. The hotel despite being called “airport” is actually a 5-10 minute drive away by taxi (we paid €21 to get from Düsseldorf airport to the hotel by taxi). We had a nightmare at check-in. Our flight was delayed so we didn’t get to the hotel until after 11pm when the check-in desk closed. None of the reference numbers *********** had provided us with worked, so we thought we were going to be homeless! Luckily there was 2 emergency telephone numbers on the wall, we rang the first - it went to answerphone - luckily the second was answered but with my rusty German, I had to speak a mixture of German & English to explain what had happened. Luckily she found our reservation and give us the access code for the building & for the room (there is no room physical key) - such a relief! The room had air con (a welcome relief as it was 30’c when we visited), free Wifi, comfy beds & a lovely shower. Breakfast was €10.50 each - we booked in the morning due to the aforementioned check-in issues. Great selection of continental breakfast items. Check out was 12noon. The nearest tram stop “ISS Dom” is a 2 minute walk away which on the S1 line takes you to the Düsseldorf Hbf in 25 minutes, then you can change to catch a connection to Düsseldorf Airport, Cologne etc. We would definitely stay at a B&B Hotel again when visiting Germany again.

I stayed over with my sister’s family. My nephew rated the hotel a 10 out of 10, as he enjoyed the stay and making the fresh pancakes at breakfast and getting the hot choco from the machine.

Small hotel and small rooms but decent for singles. Rooms are labeled by city names, my room Los Angeles faces the street side and gets rather noisy at night which doesn't bother me much, but if sounds bothers you, best to request for a room facing the inside instead. As rooms are limited, best to request in advance. Room is basic, bathroom is a little small and old but clean. Lift is very small, while it says it could take 3 persons at a time, so far I've only made it with 2 persons at maximum when we are in our thick winter coats. With luggages, it can only fit 1. What I loved most is breakfast, the restaurant has a lovely glasshouse area with natural daylight, food is nothing wow typical basic fare, service is warm and friendly here. Location is pretty good, short walking distance to Victoria Platz U-Bahn Station and there's also a bus stop less than 100m away that brings you straight to the Messe Fairground. There's also a REWE supermarket just round the corner.

Das Hotel ist sehr sauber, beim Frühstück hat man eine gute Auswahl an frischen regionalen hochwertigen Lebensmittel. Die Zimmer sind gemütlich und ebenfalls sehr sauber. Das Personal ist super freundlich und hilfsbereit. Das Auto sehr trocken und sicher in der Tiefgarage des Hotels. Aufzüge sind vorhanden. Die Lage des Hotels ist super U-Bahn und S-Bahn und das Stadtzentrum/Altstadt sind zu Fuß gut erreichbar. Wir kommen gerne wieder.

Avoid this hotel. We booked a 4 night stay. The air con doesn’t work and with it being 23 degrees outside at 2am you need a window open. The bar across the street stays open very late and is very noisy. Today my daughters room has had no electricity. Yes they fix it but the fix lasts 10 minutes. The final straw was coming back from dinner to find men drinking on the steps of the hotel with a bag full of beers and 3 of them urinating against the hotel. When I complained I was told they were staying at the hotel so there was nothing they can do and what did I expect it was a Saturday night. I’ve been to Düsseldorf many times and there are plenty of hotels to choose from so avoid this one! I certainly will do in the future!!!

Located in a quiet part of the city, with beautiful surroundings and beautiful paintings in every room (not just 1 but 5!) Spacious too, even for the triple room (which has a single bed added). Owned by a Chinese gentleman who speaks Mandarin, English and German (maybe more but I didn't get to find out). He was really helpful and gave us free transport cards. Overnight parking in the basement for 12euro per night which is reasonable considering how expensive parking fees are in the city. Most highly recommended!!!

Wir waren hier mit Freunden um einen Geburtstag in der Nähe zu feiern. Das Hotel liegt in einer industriell genutzten Gegend etwas abgelegen. Es ist deswegen ausgesprochen ruhig in der Gegend. Das Haus ist recht neu und funktionell eingerichtet. Die Zimmer sind recht gross und sauber und die Betten sind bequem. Das Frühstücksangebot war nicht sonderlich reichlich, aber ausreichend. Zum Hotel gehört ein beschrankter Parkplatz für 12 Euro, den benötigt man nicht unbedingt, es gibt in der eher einsamen Gegend auch kostenlose Parkmöglichkeiten. Das Hotel wird mit minimalem Personaleinsatz betrieben, das war kein Nachteil. Alle Mitarbeiter, mit denen wir Kontakt hatten, waren ausgesprochen freundlich und hilfsbereit. Für etwas unter 100 Euro haben wir eine sehr gute Übernachtung erhalten.

Good morning, I stayed at this hotel in 2 rooms for 3 days at the beginning of May 2024. They charged me 30 euros for late check out for both rooms, but they charged me 15 euros more for one Late check out for a room and we were moved from one of the rooms. also the kitchen equipment did not work in one of the rooms, fortunately we had two rooms and we had to cook in one room for everyone. beyond all these inconveniences, when I returned to Paris and looked at the bill again, and mentioned to them that the kitchen equipment was not working, and that it would be appropriate to carry out a commercial gesture for this also in addition to the reimbursement of the 30 euros invoiced for no reason. They keep arguing and showing bad faith, to the point that they still haven't refund at least the 30 euros for almost 4 weeks now. Bonjour, J'ai séjourné dans cet hôtel dans 2 chambres pendant 3 jours au début du mois de mai 2024. Ils m'ont facturé 30 euros pour un départ tardif pour les deux chambres, mais ils m'ont fait payer 15 euros de plus pour un départ tardif pour une chambre et nous ont fait partir d'une des chambres. de plus l'équipement de cuisine ne fonctionnait pas dans une des salles, heureusement nous avions deux chambres et nous avons du cuisiner dans une seule chambre pour tout le monde. au delà de tous ces inconvénients , quand je suis revenu à paris et que j'ai regardé à nouveau la facture, et que je leur ai mentionné que l'équipement de cuisine ne fonctionnait pas, et qu'il serait opportun d'effectuer un geste commercial pour cela aussi en plus du remboursement des 30 euros facturés sans raison . ils n'arrêtent pas d'argument et de faire preuve de mauvaise foi, au point qu'ils n'ont toujours pas remboursé les 30 euros à minima depuis presque 4 semaines maintenant.

Très movaise expérience ! À l'arrivée on nous demande un supplément de 15 euro par chambre (5 chambres) ! On nous explique où ce trouve les petit dj. On été 9 personnes mai on allait pas tous prendre un petit dj les matin. Arrivé au petit dj on nous demande le numéro de chambre ce qui est normal. Mai d'office ils nous facture 2 petit dj. Donc à la fin on nous vole 5 petit dj (5 x 23 euro ! ) et on nous explique qu'il fallait annuler à l'avance ceux qui prenez pas ! Après ma chambre n'a pas été nettoier une seule fois sur 4 jour ! Le sauna en panne 1 jour sur les 4, et la cabine infrarouge fonctionnait pas du tout. Et le personnelle en vue des petit dj très désagréable. Une chaîne d'hôtel qu'on fréquentera plus jamais !