Hotel Duesseldorf dengan Spa

Ich muss sagen, dass mein dreitägiger Aufenthalt im Hotel Courtyard by Marriott Düsseldorf Seestern eine absolute Enttäuschung war. Trotz einer Reservierung im Januar und einem telefonischen Anruf, dass ich ein Zimmer in einem höheren Stockwerk entfernt vom Aufzug wünsche, wurde mir ein Zimmer im ersten Stock direkt neben dem Aufzug zugewiesen. Das Zimmer war auch noch Rollstuhlgerecht, obwohl ich explizit darum gebeten hatte, keins zu bekommen. Als ich mich beschwerte und darauf hinwies, dass ich vor Monaten eine entsprechende Buchungsänderung veranlasst hatte, wurde ich mit dem Hinweis abgespeist, dass der Empfang nicht die Zimmereinteilung macht und ich früher hätte kommen müssen. Meine Ankunft war jedoch nach 23 Uhr, also konnte ich nicht früher kommen. Weiterhin wurde mir erklärt, dass eine Gruppe Asiaten ihren Aufenthalt verlängert hatte und deshalb keine Zimmer frei wären. Das Zimmer selbst (Rollstuhlgerecht) sah aus, als ob es mehrere Tage oder sogar Wochen nicht bewohnt worden war. Es gab dreckiges Geschirr, der Sessel war kaputt, der Bürostuhl abgeschabt, es gab kein Bügeleisen und die Dusche war schimmelig. Als ich nach dem Manager fragte, wurde mir eine Karte ausgehändigt. Die Dame auf der Karte gibt es anscheinend nicht, da sie auch nach mehreren Tagen nicht einmal für notwendig empfunden hatte, mir den Eingang der E-Mail zu bestätigen, geschweige denn, eine Antwort zu geben. Besonders traurig ist auch, dass die Rezeption keinerlei Deeskalationsmaßnahmen angeboten hat, außer dass der Mitarbeiter nicht verantwortlich für mein Problem sei. Insgesamt kann ich das Hotel Courtyard by Marriott Düsseldorf Seestern nicht empfehlen. Der Service war unzureichend, die Zimmer abgewohnt und unangemessen teuer. Es gibt definitiv bessere Optionen in der Stadt.

location is A+. 2 minuite walk to the Heinrich underground station which takes you straight to the Messe. Hotel is nice. strange layout but its a medieval building so its part of the charm. Front desk leaves much to desire for a 5 star hotel. the room is ok. was given room 131. mattress was collapsed and definitely not commercial 5 star hotel standard.felt more of a foam cushion than a mattress with just 10 cm height of cushioning. i am 1.87 mtrs height and 110kgs. the mattress went concave when i lied down and my upper back muscles namely rhomboids and lats felt it badly in the morning. Advised the front desk who replied nothing can be done because all mattresses are like that. i don't insist or complain further if i am refused or rejected the first time i ask. on my checkout i advised front desk whose manager was present and i advised i was very happy with location but not with bed. i had no reply from her and she moved away stating in awe that no one had such an issue. on a positive note the breakfast operators who were very attentive and courteous at all times. for 950 euros for 3 nights i think they are very lacking in not being able to provide the basic hotel service of a good nights rest.

Very good location and easy to arrival and park your car, the reception employees are very friendly and helpful, the room was very nice and clean, nice view on the garden, near the brand shops and the old town and close to the nice garden for walking.

非常滿意，服務不錯

We had a very positive experience at this Melia. Booked two rooms on 'the Level' that delivered extra perks re separate louge and drinks; as a melia member we were upgraded and had a super room; great comfortable bed and bed linen. Comp water and good coffee machine. I hate air conditioning on at night and this ws easy to do here but it did mean room was a bit warm. Breakfast was fine in the main room and in the lounge. Location right by the park to main shopping area or along a residential road to the river and all the bars and restaurants along there. Train station a bit of trek ( 20+ mins) but doable. Only criticism of the hotel was some of the room toiletries were empty- remedied when reported and our friends 'Level ' room did not have comp water which was disappointing. Check in was slow ( queue too log at priority so we used the main check in. Staff very personable. The paid bar needs improvement- very expensive and no atmosphere- that said we only used it for a late nightcap. Taxis wait outside so handy for airport return. All in all we will stay here again

The positives: - Stylish hotel with quirky, inviting rooms with good views - Very friendly reception staff that went the extra mile to find a suitable restaurant for us on a busy weekend night - Well connected to the city center and the main station by public transport - Neighborhood Little Tokyo at walking distance - Breakfast is good and of high quality; breakfast room has nice views - Nice, lively bar on the top flow, with great views as well; not the typical hotel bar The negatives: - Restaurant was fully booked, no room/flexibility for spontaneous reservations even for hotel guests - this should not be the case - No coffee/tea maker in the room - Breakfast buffet is squeezed in one little corner of the big breakfast room; another setup would be better to avoid unnecessary crowding and have a nicer experience; for warm beverages other than tea and filter coffee table service applies. However, it took a long time until the coffee finally was served. - Too little capacity for the number of hotelrooms/guests at breakfast. At check-in and by signs in the elevator you are informed that when you prefer to sleep in and have breakfast in the later morning, waiting times are expected. Not a relaxed message, and not what you would expect for a hotel with this price tag. If there are regular issues with this, the hotel should address to solve these rather than 'advising' its guests to choose an earlier timeslot to have a relaxed breakfast experience. All in all, had a good short stay. A different stylish hotel with some smaller issues. Would recommend for a city trip for couples and friends. Less suitable for families with smaller kids.

My stay at radisson was such an exptional stay with great level of hospitality and commitment with team spirit the breakfast was wonderful and special the room was very good and renovated the vibes was so cozy and great i would like to to thank kate from the front office and hamadi from the bar also the hotel manager Jennifer for their great hospitality

I’ve stayed at many Marriott Courtyard properties over the years, and this is undoubtedly the nicest version of this Marriott brand that I’ve ever stayed at. The hotel feels more like a Marriott than a Courtyard, with a nice bar and restaurant and outstanding service. The location in the harbor area offers a nice setting with views of the Rhine River and ample dining options. It’s also an easy walk to the Old Town area, where we visited the Düsseldorf Christmas markets. A special shout out to the staff, particularly Kevin and Jessica who helped make our stay particularly enjoyable. If we’re in Düsseldorf again, we’ll definitely stay here.

Hotel was good location ideal it was the perfect hotel for me travel. I would definitely re-book. If you are having second thoughts don’t this hotel is worth it.

Stayed here as part of a boys trip to Dusseldorf, Cologne and Dortmund. Staff were all very friendly and approachable. Rooms were spacious and cleaned every day. Hotel's not too far from the mainline railway station. Only drawback was, there is a small bar in reception but we still made use of it on our return at night. We booked online and paid on arrival. There was an issue with the card machine only accepting certain bank cards. For example : wouldn't accept my Barclaycard ( contacted Barclays and their system showed no attempted transactions ) but DID accept my RBS credit card. Luckily I had more than one card with me ( don't take AMEX with you either as only Mastercard and Visa accepted). Other than that, an enjoyable stay.