Hotel berhampiran Spielplatz ＂Kaiserswerther Markt＂, Duesseldorf

Gestern zu zweit im Restaurant. Zuerst wird Brot und Butter gereicht. Die (gesalzene) Butter schmeckt leicht salzig und - leicht ranzig. Meine Begleitung bestätigt, dass die Butter einen „Stich“ habe. Leise bitte ich an der Küche um neue Butter. Wenige Minuten später erscheint eine weibliche Servicekraft - mit leeren Händen: „Der Koch hat probiert. Er sagt, die Butter ist nicht ranzig, sie ist gesalzen.“ Für einen Moment sprachlos, starre ich die Bedienung an, eine Frau am Nebentisch dreht sich kopfschüttelnd um. Dann muss ich tatsächlich ein weiteres Mal um neue Butter bitten. „Gesetzt den Fall, ich hätte mich geirrt - was nicht der Fall ist - würden Sie mir dann wohl bitte nichtsdestotrotz ein neues Stückchen Butter bringen??“ Die erbettelte „neue“ Butter wurde uns dann von einer weiteren Servicekraft überreicht. Danke auch … Das weitere Essen war übrigens gut, nicht sehr gut, aber gut. Gottlob gibt es genügend Restaurants im Umfeld, wo der Gast noch König ist.

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

We stayed here for two nights in two different rooms. The lady at the reception was pleasant and helpful. The hostel was a 20min walk from train station. Our first room was nice and clean but a bit difficult because we needed a key to lock the door both inside and outside and the toilet, which also needed the same key to lock and unlock was on the corridor shared by another room. Our other room had the bathroom inside it and it was just lovely, nothing bad to say. We reduced a few stars because of the other receptionists behaviour (male). After our first morning one of us had a brief normal and minimal exchange with the male receptionist but in the evening when we got back, the reception was closed but he was there and seemingly drunk and excited to see our friend. This was funny for that moment. Later in our room, about 11.30 pm he came knocking at our door and called out it was reception and as I opened the door (in a towel mind you) he pushed two sparkling wine bottles in my hands and a small box with five wine glasses (we were a company of four). We wondered what it was all about and he said it was from the hotel. We did not order anything and neither does the hostel service include this. We did laugh about this for a while even though it was borderline inappropriate until 30mins later (at midnight!!! We were going to sleep as you could assume from me being in a towel) he knocked again, again claimed reception (reminder that he was not working) and pushed in my hands a warm plate of food and insisted we took it. We tried to deny it and close the door but he pushed the plate in and did not stop until I took the plate reluctantly. Then he turned around and gave us two more bottles of sparkling wine. I told him not to knock on our door again and not bother us. We closed and locked the door and turned off the lights and slept anxiously since he had definitely crossed the line and made us very uncomfortable with his (drunken?) Behaviour. This really stained our otherwise good stay in dusseldorf /hostel.

The location is close to main train station, and tram station, good stay for the exhibition. There is a high-end supermarket near the hotel, very convince. Price is expensive during the exhibition period. Clean

Great location, 3 minutes walk to the main train station. Was not very cleaned, found some hair on the bed when I checked in. But not that important. Internet is not so fast.

i happen to stay here again and this time was a very small visit just for the night ＞ the room I got was at the back side of the Hotel No issues as the room was comfortable and big enough for me ＞ my only concern was that to go to this room you have to take more stairs down and when you have luggage this is an issue ＞ the room had a nice balcony also ＞ a better experience with the staff this time be it at the reception or at the restaurant which I happen to eat my dinner as I was alone so did not ant to go anywhere and really I enjoyed the food and the drink was really worth the price had a great evening

We have booked the twin beds room - nice room with nice equipment,only thing is space a little bit tight for 2persons . Location is good ,time is limited for us to go around. Breakfast is more than plenty ,you really can enjoy it ... A gentleman is very helpful when we drove out of garage without the receipt,he came to us and did a help ,unfortunately didn't know his name . Will come back again for next stay here !

Big hotel not far from train station, 10 minutes walk, good location in general, metro station right next to hotel. Great and very helpful staff. Rooms are old and not very clean, but very big size and beds are comfortable. Gym is tiny and doesn’t have many variables of machines. Food in restaurant is amazing! And very reasonable prices. I would recommend it for short stay

Nice room and good service. Not many kind of food in cafe / restaurant. Breakfast is with many difference chooses.