Ulasan Residence Inn New Brunswick Tower Center Blvd.

This is the most unorganized hotel I’ve ever stayed at. We received an email the day of our arrival saying that we could check in early if requested, so I used the app to do so. I arrived a half hour after my anticipated early check in (to give them extra time if needed) and they said they were sold out the night before so they may not have a room available, even though my request was confirmed through the app. They finally found one that was clean and we checked in. We were staying Thursday to Monday. Sunday afternoon while we were out, I received a phone call from the front desk saying “it’s after check out and all of your belongings are still in the room” I replied with “our reservation is until Monday”. She said “oh ok bye”. I replied “ok?? So are we good then??” She said “yes” and hung up. No apology or anything. Monday morning comes, 9:40am and housekeeping opens the door to our room to clean while we’re still in bed! Checkout is at noon! I booked this hotel because the reviews were good and a little nicer than the surrounding hotels. Next time we’re in town, we’ll be staying elsewhere.