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Kami Memadankan Harga
1 malam
Ulasan Tetamu
4.1/5
Sangat Baik
123 ulasan
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Ulasan yang disahkan
Persekitaran4.0
Kemudahan4.0
Perkhidmatan4.0
Kebersihan4.3
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Semua ulasan(123)
Ulasan positif(24)
Ulasan dengan gambar/video(8)
Bersih dan kemas(5)
Tuan rumah yang peramah(4)
Ulasan kurang baik(2)
Jeenma
Bilik Queen
Menginap pada Ogo 2024
Bisnes
14 ulasan
5.0/5
Luar Biasa
Disiarkan pada 18 Sep 2024
This time we have the view overlooking the Utilita Bowl and it was fantastic.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you so much for your perfect feedback! 🌟 We’re delighted to hear that you had such a fantastic experience, especially with the view overlooking the Utilita Bowl. It’s wonderful to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words inspire us to continue providing the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Pengguna Tetamu
Bilik Kembar
Menginap pada Jan 2025
Pasangan
1 ulasan
1.0/5
Disiarkan pada 2 Feb 2025
DearHilton Southampton - Utilita Bowlu
I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised.
1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair.
2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one.
I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple trips through your platform, but this experience has made me reconsider my trust in your services.
I hope for a prompt response and a fair resolution.
Best regards,
Babak motlagh
Terjemah
Pengguna Tetamu
Bilik King
Menginap pada Jul 2023
Keluarga
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 27 Sep 2023
Everything was perfect and we really enjoyed our stay. I enjoyed the fitness suite as well, variety of work out equipments. I will definitely recommend and will return there again 😀😀
Terjemah
MAYCAT
Bilik Deluxe Queen dengan Pemandangan
Menginap pada Jun 2023
Keluarga
24 ulasan
5.0/5
Luar Biasa
Disiarkan pada 31 Jul 2023
The room is clean and have enough space for three of us. We can see the Ageas Bowl just in front of our window. The shower is strong enough to eliminate the fatigue. Recommend.
Terjemah
Pengguna Tetamu
Bilik Deluxe Queen dengan Pemandangan
Menginap pada Jul 2024
Keluarga
19 ulasan
5.0/5
Luar Biasa
Disiarkan pada 23 Ogo 2024
CS very kind and take care for my kids
Terjemah
Jawapan daripada Pihak Penginapan: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s especially heartwarming to know that our customer service team was kind and took great care of your kids. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you and your family back soon! 😊 Hilton Southampton - Utilita Bowl Tea
Pengguna Tetamu
Bilik King
Menginap pada Nov 2024
Bisnes
116 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Dis 2024
Good hotel and location
Terjemah
Jawapan daripada Pihak Penginapan: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s fantastic to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Limunga
Bilik King
Menginap pada Sep 2024
Bisnes
12 ulasan
3.2/5
Disiarkan pada 27 Okt 2024
Down on location
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for sharing your feedback with us. We appreciate your honesty and are glad to hear that you were satisfied with the cleanliness of our facilities. However, we regret that the surroundings, amenities, and service did not fully meet your expectations.Your comments are invaluable to us as they help us identify areas for improvement. We will work diligently to enhance our surroundings and amenities, and to provide better service in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time. Hilton Southampton - Utilita Bowl Team
Pengguna Tetamu
Bilik Kembar
Menginap pada Ogo 2022
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 23 Sep 2022
Excellent service & room especially the view of lake! Good location, easy to go anyway & accessible to daily needs. Love to return again!
Terjemah
sumit
Bilik King
Menginap pada Jan 2022
Pasangan
9 ulasan
4.7/5
Menakjubkan
Disiarkan pada 27 Feb 2022
Very good and clean hotel. Great views. Pool and Sauna is extra charged of about £60pp, which is little extra and disappointment.
Terjemah
Pengguna Tetamu
Bilik King
Menginap pada Mei 2022
Keluarga
54 ulasan
3.2/5
Disiarkan pada 11 Jul 2022
we left some stuff in the room and only realized after checking out. we received very poor and delayed response from the hotel. not satisfactory.
Terjemah
Pengguna Tetamu
Bilik Deluxe Katil King dengan Pemandangan Padang dan Balkoni
Menginap pada Mei 2022
Pasangan
13 ulasan
5.0/5
Luar Biasa
Disiarkan pada 8 Jun 2022
good view and clean hotel, quite impressed with the service