Hotel berhampiran Dunbars Close Garden, Edinburgh

Location is good. Walking distance to high street, Royal Miles and many attractions. Super convenient. I can also prepare breakfast in the kitchen which save some money. The private room I booked is very small but clean and no complaints with the cost. The staffs are helpful and I will definitely consider to stay in the future visit to Edinburgh.

I visited the W for the first time on Friday evening. From the moment we stepped through the door the experience was exquisite. We didn’t have a reservation however sitting at the bar in the upstairs lounge was wonderful. We met the lovely Sumith who educated us on everything wine related. Edson our bartender made some delicious cocktails. The experience was perfection from start to finish, I cannot wait to return!! To finish off our wonderful evening we were given access to the 12th floor, just WOW. I’ve not seen views like these in Edinburgh!!

Check in to check out was so smooth. Room was great, clean and very comfortable, staff were very accomodating and friendly. Location was great!! Highly recommended! Will be my ”go to” whilst in Edinburgh!

Great customer service. We arrived earlier than expected and were offered a room that was already available and some welcome drinks too. Staff were very attentive and helpful and room was clean and spacious. Bed was so comfortable and it was handy having parking on-site too. Only downside was the poor water pressure in the shower but I suspect this was due to us being on the fourth floor.

Good location if based in Leith, buses from downtown and the airport express 200 stop directly outside and close to the Leith canal walkway which is nice. Currently lots of construction of the tram outside which makes the location look uglier and harder to navigate than normal. Rooms are good clean and acceptable size. Breakfast is ok. Some of the staff are quite surly, very grumpy when I checked in and refused to help me extend my booking, forcing me to have to book another place.

An amazing location and friendly staffs. They are prompt to assist and request. It is top notch. I will definitely come back.

The overall experience was alright but not highly satisfied. I chose the hotel because we hope to stay in the Mansion with long history and heritage that hopefully make our family journey more enjoyable. Before we go, I searched for the comment on websites and found some travellers give bad comments e.g. small bathroom with mold, dusty table and floor mat, etc. Thanks for providing these honest comment so I reduce my own expectation a little bit. When we enter the hotel room, warm welcome received from hotel staff. We arrived at 15pm and thought we can have some teatime in the hotel but sadly we were told teatime must be book 24hrs in advance. They can serve us scones and tea instead. Then we went to our the double bed room 14sq.m one and it does look small, especially the toilet is small like a hostel or affordable stay instead of a hotel room charging gbp170 a night which we have expected it should be more than that. The sink was so small, have to wash hands really carefully otherwise water will be spitted everywhere. The tea corner, the alarm, the window were dusty, The cup and spoon were not clean properly. Despite all these, The bed was fine and comfy. The hotel building itself is historical and beautiful, with multiple dining rooms serving lunch, tea, dinner. Bar service serving drinks, large library, board games available for kids, very spacious greenfield and beautiful rose garden. Morning breakfast 8-10am is a self-service one and the food were hot and fresh. In overall, the beautiful nature surrounded and the historical building itself make the whole experience happy, but the hotel service and hygiene level do recommend for improvement.

My partner and I arrived late after a flight to Edinburgh airport and were greeted by a very friendly member of staff in the nightshift. The whole hotel looked freshly decorated with new fixtures and fittings, all of which seemed of a very high quality. Our room (room 4) was wonderfully appointed, the bed was very comfortable and the shower was fantastic. Breakfast was freshly cooked and served very quickly. For what we paid this hotel is worth a 10/10 any day!!

It’s a very nice hotel as an IHG group hotel you can be assured about quality . Staff is real nice and friendly . When I arrived I was given a twin room while I booked a double . Not their fault but the partner of trip . Com. No other double available so I asked them to put two single bed together so I won’t fall off at night . Lol. They were dead nice and did it for me. Nice environment not far from the nearby train station. Will defo go back there to stay