Hotel berhampiran Forth Bridges Upper Viewpoint, Edinburgh

Absolutely beautiful hotel lovely staff booked 2nd night Thank you trip 👌

Marriot Edinburgh West is truly a beauty to behold,right from the surroundings, entrance, receptionist, waiting area to the elevators, and most importantly, the glass view from the room where you get to see a large view of the area,it's just like in the movies,certainly a must visit next time. The only snag is the shower,it's not really enjoyable,that should be handled please. Outside that it's a lovely hotel and a home away from home,considered a get away spot

Great customer service. We arrived earlier than expected and were offered a room that was already available and some welcome drinks too. Staff were very attentive and helpful and room was clean and spacious. Bed was so comfortable and it was handy having parking on-site too. Only downside was the poor water pressure in the shower but I suspect this was due to us being on the fourth floor.

Check in to check out was so smooth. Room was great, clean and very comfortable, staff were very accomodating and friendly. Location was great!! Highly recommended! Will be my ”go to” whilst in Edinburgh!

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

Location is good. Walking distance to high street, Royal Miles and many attractions. Super convenient. I can also prepare breakfast in the kitchen which save some money. The private room I booked is very small but clean and no complaints with the cost. The staffs are helpful and I will definitely consider to stay in the future visit to Edinburgh.

Visiting Edinburgh Castle of Light, I decided to stay overnight. Room (15) had everything needed; a comfortable bed, hot shower, a hospitality tray and clean towels. I will definitely stay here again.

Good location if based in Leith, buses from downtown and the airport express 200 stop directly outside and close to the Leith canal walkway which is nice. Currently lots of construction of the tram outside which makes the location look uglier and harder to navigate than normal. Rooms are good clean and acceptable size. Breakfast is ok. Some of the staff are quite surly, very grumpy when I checked in and refused to help me extend my booking, forcing me to have to book another place.

This hotel was just perfect for me. Spacious and well organised rooms with plenty of drawers to put your stuff. The only minus is that there is a narrow passage between the wall and a king-size bed, but at the same time you have a separate section in the room with a big desk, a big drawer and a cozy armchair. Everything neat and clean. Breakfast was delicious and served in style. You order by menu. All the staff was super nice. Many thanks to them for creating such a hospitable environment!

An amazing location and friendly staffs. They are prompt to assist and request. It is top notch. I will definitely come back.