Brooks Hotel

Ulasan Brooks Hotel

Brooks Hotel

70-72 Grove St, Edinburgh, EH3 8AP, United KingdomLihat Butiran Hotel
Brooks Hotel
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

3.4/5
48 ulasan
Ulasan yang disahkan
Persekitaran3.5
Kemudahan3.3
Perkhidmatan3.5
Kebersihan3.5
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Semua ulasan(48)
Ulasan positif(20)
Ulasan dengan gambar/video(5)
Ulasan kurang baik(28)
Aydin
Bilik Double Kecil
Menginap pada Sep 2024
Pasangan
1 ulasan
1.5/5
Disiarkan pada 21 Sep 2024
This was the worst experience, I've ever had in the UK. The service was not worth the price tag. More like a house being run by unprofessionals! Nowhere near a 3 star hotel service!
Terjemah
Madeinpaintattoo
Bilik Double Standard
Menginap pada Ogo 2024
Pasangan
2 ulasan
3.0/5
Disiarkan pada 29 Ogo 2024
Overpriced for what it is ,they didn’t even have towels for the floor of the bathroom ,so when you shower is a mess . Staff was nice though and the breakfast also nice. But definitely expensive for what it is.
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Pengguna Tetamu
Bilik Double Kecil
Menginap pada Jul 2024
Solo
1 ulasan
3.7/5
Disiarkan pada 10 Jul 2024
The hotel is older like most in Edinburgh so I wasn’t surprised. But the mattress needed to be replaced, it was saggy in the middle and left me with an achy back and hip. Fortunately I was only there 2 nights. There was also mold in the bathroom which is typical of Scotland because it’s so wet, however, in better well run hotels they would deal with the mold and not let guests experience it. The internet was out both nights I was booked and my room was all the way at the back of a long hallway behind a door when i opened the hall door to find my room it was pitch black. The only way to see to put my key in the door was to hold the hall door open. I asked an employee where the light was and he said it should come in automatically, he said he’d fix it. It was never fixed during my stay.
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Pablo
Bilik Double Standard
Menginap pada Mac 2024
Pasangan
1 ulasan
4.5/5
Hebat
Disiarkan pada 8 Mac 2024
We were lucky to have two days of clear sky and had a really great time. The hotel suited exactly what we needed for one night. Nice breakfast and helpful staff. It was like waking up and heating the city. Very close to the famous Dean ville, Castle, Haymarket station and airport. The building gives you the modern and classic vibe which was justwhat we were looking for. Definitely see you soon. Ps- sorry about the photos 🙏🏼
Terjemah
Pengguna Tetamu
Bilik Double Kecil
Menginap pada Jul 2023
Pasangan
2 ulasan
2.5/5
Disiarkan pada 7 Jul 2023
Not a ‘boutique’ hotel as described. Very small rooms, mattresses are terrible and everything is worn out. Most things need replacing and updating. Totally overpriced for what you get. Asked for a different room twice
Terjemah
Travel_with_soo_yan
Bilik Double atau Twin Besar
Menginap pada Jan 2023
Melancong bersama rakan
31 ulasan
5.0/5
Luar Biasa
Disiarkan pada 27 Mac 2023
Awesome location and very helpful staff. Newly renovated room equipped with good heating and comfortable beds. I'm especially amazed by their Scottish breakfast - they are really tasty with a lot of choices. Will definitely stay here again if I get to stay in Edinburgh in the future!
Terjemah
Stuart
Menginap pada Sep 2022
Bisnes
1 ulasan
3.0/5
Disiarkan pada 30 Sep 2022
So.. where to start.. Checked in and was given Room 100.. Room 100 is on the ground floor right next to reception and with a window over-looking the main road.. If you like the constant noise of doors slamming, listening to large groups chatting in the reception area and constant noise throughout the night then this is the room for you... If you like a nice nights sleep, then I'd honestly think about finding a better hotel (there's a lot of great other options in the area!).. Worth noting that WiFi works in reception, but doesn't even extend to Room 100 which is about 15 feet away from the main reception desk!! Not a great stay... Never Again !!
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Pengguna Tetamu
Bilik Double Kecil
Menginap pada Jul 2024
Pasangan
3 ulasan
3.7/5
Disiarkan pada 13 Jul 2024
地點、清潔及員工服務態度：good 可惜房間面積太細，房間設施不足，例如電視機未有安裝天線所以冇電視節目觀看。 洗手間冇足夠間格放置雜物。 總括今次這間酒店的評分都係值40分
Terjemah
Edisgram
Menginap pada Sep 2024
Pasangan
4.0/5
Sangat Baik
Disiarkan pada 19 Sep 2024
We really enjoyed our stay here. The bed was very soft though! It is a very old building, the hall floors creak, which adds to the quaint charm. The staff were very friendly and helpful. The breakfast was simple, but very good. We had never seen a self-serve bar before. It was in a charming room that made you feel like you were in an old hunting lodge.
Terjemah
Pengguna Tetamu
Menginap pada Okt 2024
Lain-lain
1.0/5
Disiarkan pada 22 Okt 2024
My wife and I prepaid 330 pounds/night for 6 nights with the hotel during the Edinburgh Fringe festival. My wife was increasingly bitten over 4 nights and she developed a severe allergic reaction to the bites, which became large inflamed blisters mostly on her arms and legs where her skin was exposed. After the 4th night, we found bedbugs in our bed and on the door frame. On checking the mattress, we found no mattress protector, but a filthy under-sheet and that and the mattress had old small blood stains, markers of bedbugs. We contacted the duty manager immediately and logged the event in writing before leaving the hotel 2 days early. We requested a full refund, but the most the hotel has offered us was a 2-day refund for the days we did not stay there. This was unacceptable as the hotel experience ruined our holiday and incurred a great deal of extra cost, including 300 pounds for heat treatment of our luggage so that we did not take the infestation into our home. The hotel and the management firm Kapoor and Co. have not responded to further requests for compensation and returned a registered letter unopened.
Terjemah
Pengguna Tetamu
Menginap pada Sep 2024
Lain-lain
1.0/5
Disiarkan pada 30 Sep 2024
My wife and I prepaid 330 pounds/night for 6 nights with the hotel during the Edinburgh Fringe festival. My wife was increasingly bitten over 4 nights and she developed a severe allergic reaction to the bites, which became large inflamed blisters mostly on her arms and legs where her skin was exposed. After the 4th night, we found bedbugs in our bed and on the door frame. On checking the mattress, we found no mattress protector, but a filthy under-sheet and that, and the mattress, had old small blood stains, characteristic markers of bedbugs. We contacted the duty manager immediately and logged the event in writing before leaving the hotel 2 days early. We requested a full refund, but the most the hotel has offered us was a 2-day refund for the days we did not stay there. This was unacceptable as the hotel experience ruined our holiday and incurred a great deal of extra cost, including 300 pounds for heat treatment of our luggage so that we did not take the infestation into our home. Note: This was advised as bedbugs are carried in your luggage and most of the time are not aware of them, unless you have an allergic reaction, which can then start to infect your home. The hotel and the management firm Kapoor and Co., Edinburgh have not responded to further requests for compensation and returned a registered letter unopened.
Terjemah
Pengguna Tetamu
Menginap pada Sep 2024
Lain-lain
2.0/5
Disiarkan pada 21 Sep 2024
This hotel is outdated, over priced and in need of vacuuming and some basic cleaning. I will admit it is located a few minute walk to central Edinburgh however we booked a stay here from Jenny from Circle Hotels for a few hundred pound upgrade (for 2 nights). After seeing the dirty and dingy condition of the hotel we contacted Jenny and she had the audacity to tell us she has never visited this hotel to personally observe the status of this hotel before booking clients there. Jenny stated she has done approximately 10,000 pounds of business with this hotel and never had a complaint. This place should be avoided and maybe Jenny needs to learn how to be a more ethical business person.
Terjemah
Pengguna Tetamu
Menginap pada Sep 2024
Pasangan
3.0/5
Disiarkan pada 13 Sep 2024
Our room was well decorated and the bed was comfortable. The strange thing was that it was a queen bed on a king base! Other than that it was silly niggly things like no bathmat, no hooks in the bathroom, battered bin, limited TV channels. So far as the door is concerned, there was no door handle on the outside of the door, you gained entry by unlocking the door and pushing. The cooked breakfast was good but the continental food available did not reflect what was stated on their menu! We felt that there was a general lack of care. This could be easily rectified.
Terjemah
Pengguna Tetamu
Menginap pada Sep 2024
Keluarga
3.0/5
Disiarkan pada 12 Sep 2024
Hotel is close to Haymarket tram stop one of its few good points . I paid £312 for two night here with breakfast, I wish I spent a bit more and got a room on Princes street . The hotel has a hostel vibe , our room 201 had the smallest bathroom I’ve ever seen and a loo that kept filling up. We also was treated to I assumed boiler noises all night! Even though we paid for breakfast both days we decided after our first encounter not to go again ! The service is both slow and confusing , I ordered two bacon sandwiches for my son and I but only one turned up . The coffee if you can call it coffee was weak as… The amount they are charging they need to up their game. it's shockingly bad! The second morning we was informed there was a wait and they couldn't seat us we had things planed so we skipped breakfast and got a coffee at the Haymarket Starbucks instead. next time l will spend a bit more and try something closer to the castle.
Terjemah
Pengguna Tetamu
Menginap pada Sep 2024
Lain-lain
1.0/5
Disiarkan pada 12 Sep 2024
There is no lock system on the inside of the door. There is no ‘do not disturb’ or ‘please clean’ signs to hang. So when we came back after our first day out we had someone in our room re making the beds. We did not want anyone in our room but I guess the guests do not get a say in this….? The beds and mattress seem to be the original ones from when this hotel first opened and have absolutely no support in them. Could feel the bed frame under the dirty stained mattress. The room was not very clean and one swipe of the paneling brought up a ball of dust. Then you enter the bathroom and it honestly enraged me. The smell hit me hard. The mold on the ceiling was partially patch painted. The shower tray was cracked and tiles were falling off. There was no hot water on the first night (not that I was getting in that shower, ever!). The towel rack was rusting and there is no toilet roll holder which is a basic item to have in a hotel. Breakfast was a disgrace, two slices of dry toast with a slice of bacon in the middle is not a bacon sandwich. The coffee was cheap and not to my taste. We ended up leaving it and going out to eat. We paid €460 for two nights. . . yes – nearly half a grand!!! And for what?? Please, someone tell me for what? I am left feeling robbed. €460!!! Spend the extra money and go else where because when you spend months saving for somewhere to stay you DO NOT want to feel the way we did when we arrived. Just robbed and let down…
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