Apex City of Edinburgh Hotel

Ulasan Apex City of Edinburgh Hotel

Apex City of Edinburgh Hotel

61 Grassmarket, Edinburgh, EH1 2HJ, United KingdomLihat Butiran Hotel
Apex City of Edinburgh Hotel
Apex City of Edinburgh HotelApex City of Edinburgh HotelApex City of Edinburgh Hotel
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.4/5
Sangat Baik
40 ulasan
Ulasan yang disahkan
Persekitaran4.3
Kemudahan4.4
Perkhidmatan4.5
Kebersihan4.5
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Semua ulasan(40)
Ulasan positif(39)
Ulasan dengan gambar/video(15)
Tuan rumah yang peramah(11)
Lokasi yang baik(11)
Bersih dan kemas(5)
Lokasi yang sesuai(5)
Ulasan kurang baik(1)
Pengguna Tanpa Nama
Bilik Bandar(katil queen)
Menginap pada ott 2024
Pasangan
10 ulasan
5.0/5
Luar Biasa
Disiarkan pada 18 nov 2024
Google Maps brought us to wrong place. Be careful! Hotel is good location. Much bigger than what it looks from outside. Parking is limited and requires extra payment. We could not parked onsite and was directed to park at another nearby APEX hotel. We love the rubber ducky!
Terjemah
Jawapan daripada Pihak Penginapan: Dear,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with Google Maps and the parking situation. We understand how frustrating this must have been and appreciate your patience.We are delighted to hear that you enjoyed our hotel's location and found it to be more spacious than expected. Your kind words about our rubber ducky brought a smile to our faces!We strive to provide the best possible experience for our guests, and your feedback is invaluable in helping us improve. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay.Warm regards,Sathish - Night Manager,Apex City of Edinburgh
Pengguna Tetamu
Bilik Keluarga
Menginap pada nov 2024
Keluarga
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 6 dic 2024
Great locations and staff were very helpful !
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay with us and that you enjoyed our surroundings, amenities, cleanliness, and service. Our team takes great pride in providing exceptional experiences, and your kind words are truly appreciated.We are delighted that our location and staff met your expectations and contributed to a memorable stay. Your feedback motivates us to continue delivering the highest standards of hospitality.We look forward to welcoming you back in the future. Warm regards,Sathish - Night Manager,Apex City of Edinburgh
Pengguna Tetamu
Bilik Keluarga
Menginap pada dic 2024
Keluarga
1 ulasan
4.2/5
Sangat Baik
Disiarkan pada 8 dic 2024
Welcoming staff at reception and very smooth checkin and checkout process. Our one night stay at Apex City of Edinburgh Hotel was excellent.  Due to early morning departure, we didn’t have breakfast.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your kind words and for choosing to stay at the Apex City of Edinburgh Hotel. We're delighted to hear that you found our reception staff welcoming and that your check-in and check-out process was smooth. It's wonderful to know that you had an excellent stay with us, even though you had to depart early and missed breakfast.We hope to have the pleasure of welcoming you back in the future, perhaps for a longer stay where you can enjoy our breakfast offerings. Warm regards,Sathish - Night Manager,Apex City of Edinburgh Hotel
Dia rana
Bilik Keluarga
Menginap pada giu 2024
Keluarga
2 ulasan
4.2/5
Sangat Baik
Disiarkan pada 6 giu 2024
Great stay and very easily accessible to all touristy locations. Friendly hospitality and great room service.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Dia,Thank you for your wonderful feedback! We are delighted to hear that you had a great stay and found our location convenient for exploring the city’s attractions. It’s also fantastic to know that you appreciated our friendly hospitality and room service.Your kind words mean a lot to us, and we look forward to welcoming you back to Apex City of Edinburgh in the future.Best regards,Sirine | Duty ManagerApex City Of Edinburgh.
hing hong
Bilik Twin Plus Bandar
Menginap pada gen 2024
Keluarga
2 ulasan
2.5/5
Disiarkan pada 27 gen 2024
We didn’t have hot water for 2 days , we are waiting for 50% refund as a compensation, as 2 night a cold shower cause terrible flu for my wife
Terjemah
Jawapan daripada Pihak Penginapan: Dear Hing Hong,We appreciate you taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience caused by the absence of hot water for the beginning of your recent stay in one of the rooms. Although we immediately took the measures to address the problem, the reality was that we were not able to fix it right away. We acknowledge that we exceptionally failed to provide this basic service to one of the rooms, therefore those nights were fully refunded (50% as promised to you during your stay). We understand the frustration regarding the time it might have taken for the refund to be shown in your account, but sadly it did not depend on us, as it was not paid directly to us: we informed the 3rd party you booked through, which promptly confirmed the refund process, but that its process might take a while (we trust that you were kept informed at all times).Additionally, we would like to note that during your stay with us, we extended an additional gesture of goodwill by offering complimentary breakfast for the duration of your stay for both rooms. This was meant to further express our commitment to ensuring your experience with us was exceptional.Thank you for your understanding and patience in this matter. Your comfort and satisfaction are of utmost importance to us and we value all guest feedback. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Warm regards,Sirine | Duty ManagerApex City Of Edinburgh.
YM MY
Bilik Bandar(katil queen)
Menginap pada lug 2023
Solo
13 ulasan
4.0/5
Sangat Baik
Disiarkan pada 11 ott 2023
good facilities though the staff request me to pay again
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ym, Thank you for staying at Apex City of Edniburgh Hotel and taking your time to share your feedback. We are delighted to hear you enjoyed the time and our hotels facilities, however would like to apologise for any inconvenience experienced due to billing inaccuracy. I have shared your feedback and provide more training for the team to ensure it does not occur again.Thank you, we hope we can welcome you back here soon,Kind regards,Judita VenskauskaiteAssistant Front Office Manager
幽靈小姐
Bilik City Twin
Menginap pada nov 2023
Melancong bersama rakan
4 ulasan
4.2/5
Sangat Baik
Disiarkan pada 17 nov 2023
The place is clean and has nice service, but there is quite a lot of walking to do when going to the hotel.
Terjemah
Pengguna Tetamu
Bilik City Twin
Menginap pada mar 2023
Melancong bersama rakan
7 ulasan
4.0/5
Sangat Baik
Disiarkan pada 14 mag 2023
Love the brand of shampoo and shower gel, the hotel is overall good with view of the castle, just that we were accidentally charged twice, but the staff are nice
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for sharing your feedback about your recent stay at the Apex City of Edinburgh Hotel.It's delightful to hear that you enjoyed our choice of shampoo and shower gel, as well as the view of the castle from our hotel. Our goal is always to ensure our guests feel comfortable and have a memorable experience.I deeply apologize for the oversight regarding the double charge. While I'm glad that our staff was courteous in addressing the situation, I understand that such inconveniences should not occur in the first place. I assure you that we'll review our billing processes to prevent similar issues in the future.Your understanding and positive mention of our staff are much appreciated. We value your feedback and hope to have the pleasure of welcoming you back on your next visit to Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex City of Edinburgh Hotel
Vinci
Bilik Bandar(katil queen)
Menginap pada lug 2024
Keluarga
1 ulasan
4.2/5
Sangat Baik
Disiarkan pada 21 lug 2024
Very convenience!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Vinci,Thank you for your kind words about our convenience. We strive to provide a seamless and enjoyable experience for all of our guests. We truly appreciate you choosing to stay with us and hope to welcome you back in the future.Warm regards, Natalia - Assistant Front Office Manager, Apex City of Edinburgh
David Zielinski
Suite Pemandangan Castle
Menginap pada nov 2022
Bisnes
107 ulasan
5.0/5
Luar Biasa
Disiarkan pada 10 nov 2022
Located in the old town. I booked a double room but due to double booking the hotel agent upgraded me to a king suite with a view of the castle, Great start to my Edinburgh trip. Highly recommend this hotel.
Terjemah
Pengguna Tanpa Nama
Bilik Bandar(katil queen)
Menginap pada dic 2023
Melancong bersama rakan
9 ulasan
4.5/5
Hebat
Disiarkan pada 3 gen 2024
Had a great stay here
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for choosing to stay at Apex City of Edinburgh and for taking the time to share your positive experience with us!We're thrilled to hear that you had a great stay. Providing excellent service and creating memorable moments for our guests is our top priority.We look forward to the opportunity to welcome you back for another fantastic stay in the future.Kind regards,Natalia Kumosz | Assistant Front Office Manager
Zhuoyi
Bilik Bandar(katil queen)
Menginap pada apr 2023
Solo
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 7 mag 2023
Pass-by traveller. Full of convenience.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your succinct and positive feedback about your stay at the Apex City of Edinburgh Hotel.We're delighted to hear that our hotel provided the convenience you sought as a pass-by traveller. We strive to ensure that every guest, whether staying for a short period or an extended visit, finds our facilities and services up to the mark.We appreciate your choosing us for your journey and hope to be your preferred choice the next time you pass through Edinburgh.Safe travels,George MiliarasFront Desk Duty ManagerApex City of Edinburgh Hotel
Pengguna Tetamu
Bilik City Twin
Menginap pada dic 2022
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 12 feb 2023
Great
Terjemah
Pengguna Tetamu
Bilik Keluarga
Menginap pada dic 2024
Keluarga
32 ulasan
4.5/5
Hebat
Disiarkan pada 17 dic 2024
高地游回愛丁堡,繼續入住該酒店,大行李可免費寄存,如需晚安牛奶,可向前台提出。房間佈局合理,燈光設定合理,特別是枱燈配套多,閲讀方便,沙發床也很舒服,就是洗手間水池下水比較慢,但不影響整體入住感覺,無線網絡使用順暢,可以推薦。
Terjemah
6/9
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed the convenience of our luggage storage service and the comfort of our room amenities, including the well-lit table lamps and the cozy sofa bed.We appreciate your constructive comment regarding the bathroom sink drainage and will address this promptly to ensure an even better experience for future guests. It's wonderful to know that our wireless network met your expectations and that you found our goodnight milk service helpful.Your recommendation means a lot to us, and we look forward to welcoming you back to our hotel in the future.Warm regards,Sathish - Night Manager,Apex City of Edinburgh
Pengguna Tanpa Nama
Bilik Keluarga
Menginap pada set 2024
Melancong bersama rakan
1 ulasan
4.0/5
Sangat Baik
Disiarkan pada 8 ott 2024
酒店雖然距離車站比較遠,拖着行李步行較為辛苦。但酒店附近有不少食肆並靠近Grassmarket,步行至市內景點及王子街也很快。而且房間整潔,每天都有清潔服務,十分滿意。
Terjemah
Jawapan daripada Pihak Penginapan: Dear ,Thank you for sharing your detailed feedback with us. We’re thrilled to hear that you enjoyed the convenience of our location near many restaurants, the Grassmarket, and the city’s attractions, including Princes Street. It’s wonderful to know that you found your room tidy and appreciated our daily cleaning service.We understand that the distance from the station can be challenging, especially when carrying luggage. Your comments are valuable to us, and we will consider them as we strive to improve our guests’ experience.We are delighted that you were very satisfied with your stay and hope to welcome you back soon.Warm regards,Sathish - Night Manager,Apex City of Edinburgh