Hotel di West End, Edinburgh

This hotel stay was amazing. Right from booking until check out, it was very smooth. While I was booking, I believe it was Keiran who helped me cancel and rebook with ease. We had the breakfast in the hotel which was good. But the location of this hotel is impressive everything is close by. All attractions, restaurants, bars, etc are close. Thank you Leonardo for this amazing experience. We will definitely look out for your other properties.

Asked for non allergenic bedding which was provided, however one of the pillows was still feather down which I was not aware of until leaving ( as it was my partners pillow) Was very allergic with itchy eyes and sneezing. Which only developed after being in the room. Bit difficult to work the heating system. Other factors were adequate. Housekeeping staff are very attentive. Breakfast lacked more vegetarian options for the hot breakfast such as mushrooms, vegetarian sausages.

The hotel is about 10min away from the Edinburgh Waverley station. Next to Edinburgh conference centre. Good neighbourhood. Paying for breakfast £13 each. Normal breakfast. Good Christmas decoration and very nice and cozy sofa set to sit and view the vibrant activities outside the big windows. A plus point. Public transport needs at least 7-10 min walk to bus stop or tram station and restaurants

This review is mostly based on the hotel being ”5 star”. I travel a lot for work, so maybe after staying is some nice hotels I was expecting more. I stay in a number of hotels in Scotland and around the world and I can honestly say this is the most dissapointed I have been. It isn't the worst hotel I have stayed in, but its certainly the most over rated. The rooms are very dated with some attempts to modernise. For a 5 star hotel i would expect the very basics to be of quality like a decent shower, but this has the cheapest of cheap shower heads, the type that give very little pressure and hit about 5% of you. I ended sitting on the shower floor so i could actually get enough water. The head wasn't faulty, it was just cheap and nasty. There was nothing provided in room other than a couple cans of water and the cheapest of toiletries. The food menu was basic but well priced, the food quality was average but no complaints. The air cooling/heating unit was mostly useless. The bed was big, comfortable, clean and nice pillows and very random but its one of the first times iv stayed in a hotel where the TV isnt slow and a massive pain LOL. Having stayed in a few other hotels in Edinburgh i would say the Hilton Carlton close by was far better and with the Point A or Leonardo being a lot cheaper they are much better value. Given my work pays the cost, even though I could stay here again I likely wont and would rather stay at one of the others. Over all, this hotel should be nowhere near 5 star, i would honestly say that even a 4 start rating is generous as I have stayed in better 3 stars

Spacious rooms, twin rooms available for friends trip. Good shower and some complementary tea and cookie in the room. Unexpected that baggage storage was not free after checkout. Location is a bit far from the center, but close to Dean village and nice river walk. Could be good for a longer stay. Overall good experience.

We had an amazing stay at Moxy. The lobby is great, with loads of board games and reasonably priced drinks and meals. The room was also really good, with good soundproofing. I was afraid that the automatic bed light mentioned in other reviews would bother me but not at all - it only lights up if you get up, not when you’re in bed. Would stay again!

Very nice and modern hotel in the center of the city and close to the convention center. We stayed in much bigger since it was intended for disabled individuals. Very good breakfast included. Staff was wonderful in the front desk as well as the restaurant. The front desk staff gave us great ideas for places to visit as well as great restaurant recommendations. At the restaurant in the morning staff was kind and meeting all requests to the best of their abilities and in the being making recommendations for drinks, beers and whisky. The room was ample, clean and modern. Overall a great place to stay in Edinburgh.

In all honesty we decided on the apartments because it was the cheapest available for a bank holiday weekend and seeing Harry Styles. It was great and no complaints and we were pleasantly surprised, it worked well having a bedroom then separate living area with sofa bed and mini kitchen for privacy & snorers lol. We initially thought it was the west end so bit far out from Murrayfield stadium/princes street but it really wasn’t that far at all and was a nice sunny day. Would 100% stay here again

Very nice hotel! Beautiful and spacey room. Near to the haymarket train station. The staff is very nice and helpful. Will recommend this hotel so much!!

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.