Hotel berhampiran Meadowbank Church, Edinburgh

Stayed overnight at the Leonardo Hotel as we were hosting friends visiting from Pensilvania USA and all I can say is it was outstanding! From check in, special mention to Steve the Concierge (who diligently stored our bags and offered advice) to the welcome complimentary glass of Prosecco all of the staff were tentative and exceptionally friendly! The rooms were clean and comfortable and the restaurant for breakfast outstanding. All in all fantastic value for money and we would definitely recommend it!

Visiting Edinburgh Castle of Light, I decided to stay overnight. Room (15) had everything needed; a comfortable bed, hot shower, a hospitality tray and clean towels. I will definitely stay here again.

Location is good. Walking distance to high street, Royal Miles and many attractions. Super convenient. I can also prepare breakfast in the kitchen which save some money. The private room I booked is very small but clean and no complaints with the cost. The staffs are helpful and I will definitely consider to stay in the future visit to Edinburgh.

One night midweek stay. Room was spacious with a castle view. Great location. Facilities in the room were clean. Comfortable bed. The temperature of the room could be controlled. Receptionists were very helpful both at check in and check out. Printed a document I needed for flying. Sorry I did not get the names of the 2 receptionists who helped me. Friendly and chatty, very kind. Thank you. I didn’t read the blurb about the hotel but don’t struggle up the stairs, there is a ramp at the side of the hotel by the car park giving easy access into the hotel.

Firstly, I would like to say that the staff were excellent, they were polite, welcoming and went out of their way to make our stay memorable. I would recommend this hotel to everyone

I was amazed by how good this hotel was. A very modern room with a comfortable bed. Also, good service, top location and overall very clean. Would recommend it to anyone that is looking for a place to stay while visiting the city of Edinburgh.

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

Check in to check out was so smooth. Room was great, clean and very comfortable, staff were very accomodating and friendly. Location was great!! Highly recommended! Will be my ”go to” whilst in Edinburgh!

Great customer service. We arrived earlier than expected and were offered a room that was already available and some welcome drinks too. Staff were very attentive and helpful and room was clean and spacious. Bed was so comfortable and it was handy having parking on-site too. Only downside was the poor water pressure in the shower but I suspect this was due to us being on the fourth floor.

An amazing location and friendly staffs. They are prompt to assist and request. It is top notch. I will definitely come back.