Hotel berhampiran Next, Edinburgh

We had an absolutely wonderful stay at this beautiful hotel. We arrived far earlier than the 3pm check-in due to an early flight, and asked on the off chance if we would be able to get into our room any earlier. Not expecting at all for it to be done so quickly! They jumped into action whilst we explored the stunning grounds & had a lovely breakfast, and within the hour we were in our room. Housekeeping had created a lovely Swan display using the towels and rose petals, with a handwritten birthday card for my boyfriend as we were there to celebrate his 30th birthday. The staff could not do enough for us, especially the very kind lady on reception who was just brilliant and the trip felt so easy and comfortable as a result. Thank you SO much for a wonderful and memorable weekend, I truly cannot recommend this hotel enough. Worth every penny and just a short uber (20-25 mins) to the city, zoo, and most main attractions. We will be back!

The court is very comfortable and clean. Great location in the centre of the old town. Staff are friendly and easy to communicate with. The hostel runs activities that can help to meet people but otherwise I found everyone very quiet and it was a little difficult to meet new people in the hostel.

Before check in this hotel, I was little concerned about it since there’s couple negative comment about this hotel. I believed only some room has issue but my room is perfectly fine! The water temperature is great and no other issue. The breakfast is very good, suggest you going down to the breakfast area around 7 if you want to get hot food and quiet breakfast time~ On the other hand, it’s an apartment, so you need to throw your rubbish away, and better to bring personal cleaning equipment as well. It’s a 9/10 rating, it would be great if they fix another washing machine so don’t need to wait for it.

I really enjoyed my stay at the Hilton Carlton, reception staff were very friendly and helpful. The hotel is very central to everything right in the heart next to the busy bustling city centre. My room I booked was a King Deluxe very spacious, clean, quiet room my en-suite bathroom was a wet room lots of space, I found no fault with my room. I ordered the continental breakfast in the morning staff were efficient, and the buffet breakfast offered gave a lot of good quality choices unlimited hot drinks, fresh fruit, yoghurts, cereals, toast, plenty on offer. I used the express checkout box as I was leaving in the morning there was a long queue as many guests were checking out so that suited me thank you so much to all the staff I had a wonderful experience.

The hotel only check in at 4:00pm. only at 4:00pm... many guests arrive in the day time and wait for a long time for check in..... long long queue. The staff gave me a wrong room with no window, that is very narrow, which I have reserved a standard single room with a queen bed. the room with no window, no wifi, no network...and seems that I cananot breath in the room... and I have to go back to the lobby again ..... the door card is not that good... I have to go to the reception to activate the card every day...yes. .. every day... sometime, I found out that when I tried to open my room door...but it failed... and I have to go back to the lobby again.... it is quite annoying. The location is OK. with bus to the airport and the tram and bus station nearby. The breakfast is good, with plenty of choices. The food is the same every day.

Upon check in, we waited half an hour without anyone helping so decided to leave and come back. We were then contacted to say that the room was ready so we returned half hour later. We then were told to wait a few minutes for our room to be ready. This turned into a 2 hour wait as it was being photographed. On the first night, our room key card didn't work. We returned to reception, which was unmanned so had to phone the emergency mobile number for assistance. We explained the situation and were told to try a room card which was in a black box on the reception desk, behind red folders. This didn't work so were then told to try from another spare room card pile on the reception desk to no avail. Finally, were told to try a master room card which was underneath a plant pot in the hallway - this didn't work. After 30 minutes we still couldn't get into our room until I was told that someone from the door system company was arriving within 20 minutes to help, they arrived to let us in with a different card however, we received no apology. There was no hot water, the shower pipe was bursting, the bathroom was dirty on the floor in corners. We were left with half a used bottle of handwash and no spare toilet roll. I'm shocked and appalled that there are several sets of room cards unlocked behind an unmanned reception which would open Guest rooms, including the master key under the plant pot in the hallway. No one monitoring their CCTV either. We had to leave our key card with them to fix on the second day, upon return, were told this was available at reception which was still unmanned, left unattended and anyone could have gained access to our belongings whilst we were out. We saw no staff members at all during our stay and the hotel have refused to acknowledge any breaches of safety and security. Huge breach of GDPR and we will be reporting them to the ICO. Do not stay here unless you want your valuables under threat.

We enjoyed our stay and loved the breakfast as well. The only issue we faced is with the hairdryer. There was no hairdryer in the room on day 1. We requested at reception to make one available while we were going out. Finally we got one but it was faulty and didn't work. Also, tv was functioning a bit weird. There was a lot of lag when operated with remote. There was no way to find out what show you are watching as the only thing that was displayed was channel's name. Not a big deal but it gets annoying when you are watching TV for a couple of hours. Other than that, room was comfortable and had everything we needed. Cleanliness was adequate and we got fresh towels every day.

Very friendly staff, the room was big enough for a couple, very comfortable and worm room. Everything makes you feel like home. The breakfast options is pretty much English breakfast, toasties, and yogurt. Could have more options, but for the price very decent and helpful staff. Definitely I would come back.

Hotel was clean and Quiet.Reception staff friendly and helpful Easy access to city via buses. Sea food restaurants nearby. Hotels breakfast was good except scrambled egg not to my taste.(Dry) Toilet in the room no toilet brush. Bar did not have bloody Mary.Was a bit disappointing.! The hotel staff especially Madina and Lucas went beyond to help and give good advice for first time visitors. Worth trying Holiday Inbn Express Edinborough.

We really enjoyed staying here....although the room never had a kettle for tea ,coffee etc, you could still get a drink free downstairs. The rooms are compact but they have everything you need and lets face it you won't be staying there for weeks on end. Not much on menu..pizza or panini but we actually enjoyed the panini heated and a beer. Staff very helpful nothing too much trouble for them and thanks for the extra pillows. The boys from Latvia and Lithuania. They certainly had their hands full when coach arrived with customers. Breakfast bit limited be nice to have something hot to eat but apart from that we loved our stay and hope to definitely come back