Hotel berhampiran The India Cross, Edinburgh

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

Lovely hotel only 5 minutes walk from Waverley station and in an ideal position for all the main attractions. Excellent breakfast choice. Easy check in and check out with friendly, helpful staff.

Check in to check out was so smooth. Room was great, clean and very comfortable, staff were very accomodating and friendly. Location was great!! Highly recommended! Will be my ”go to” whilst in Edinburgh!

Great customer service. We arrived earlier than expected and were offered a room that was already available and some welcome drinks too. Staff were very attentive and helpful and room was clean and spacious. Bed was so comfortable and it was handy having parking on-site too. Only downside was the poor water pressure in the shower but I suspect this was due to us being on the fourth floor.

This hotel was just perfect for me. Spacious and well organised rooms with plenty of drawers to put your stuff. The only minus is that there is a narrow passage between the wall and a king-size bed, but at the same time you have a separate section in the room with a big desk, a big drawer and a cozy armchair. Everything neat and clean. Breakfast was delicious and served in style. You order by menu. All the staff was super nice. Many thanks to them for creating such a hospitable environment!

The house is situated about 40 minutes walk from Princes Street. There are plenty of buses(£2) to catch and the bus stop is just opposite. We had one of the smaller rooms in the house - the room size was fine but not well laid out. There was only about 2 inches to get round the double bed to get to the other side, the sash window was very heavy and impossible to open. There was a very small couch - supposed to be a 2 seater, but really only sat 1 person. The other person then had to sit on the bed but couldn’t really see the TV and the TV was fixed. Our biggest gripe was that our room was billed with an en suite bathroom … but it was in fact down the passage way. Having not realised I would need a dressing gown this was problematic. Also there was at least one occasion when somebody else had used it. We knew before going that there was no breakfast provided so took Belvita breakfast biscuits and Scot’s porridge oats satchels that you just add water to. This worked well. Normal tea and coffee satchels are provided but not decaf or herbal teas. There is a small fridge downstairs which you can put a few bits in. The main house was decorated well and clean. We loved Edinburgh and did so many different things - a walking tour, afternoon tea at the Balmoral, a Highlands tour, Holyrood House, the castle, a whisky and gin experience, walk up Arthur’s Seat…. and one of our favourites- HMY Britannia at Leith - you can catch the team there.

Marriot Edinburgh West is truly a beauty to behold,right from the surroundings, entrance, receptionist, waiting area to the elevators, and most importantly, the glass view from the room where you get to see a large view of the area,it's just like in the movies,certainly a must visit next time. The only snag is the shower,it's not really enjoyable,that should be handled please. Outside that it's a lovely hotel and a home away from home,considered a get away spot

An amazing location and friendly staffs. They are prompt to assist and request. It is top notch. I will definitely come back.

Absolutely beautiful hotel lovely staff booked 2nd night Thank you trip 👌

My partner and I arrived late after a flight to Edinburgh airport and were greeted by a very friendly member of staff in the nightshift. The whole hotel looked freshly decorated with new fixtures and fittings, all of which seemed of a very high quality. Our room (room 4) was wonderfully appointed, the bed was very comfortable and the shower was fantastic. Breakfast was freshly cooked and served very quickly. For what we paid this hotel is worth a 10/10 any day!!