Pengguna Tetamu
3 Disember 2023
STAY FAR AWAY. I don’t even have words for how terrible my experience was at this hotel. We booked a superior room through a travel agency (Kallpa—also not great) and upon arrival, without any explanation were given a standard room. But not just any standard room, one that was unbelievably filthy and had multiple plumbing issues. They would not honor our reservation (that we paid for!), no apology, not even a free bottle of water. Sorry, not sorry, hotel is full even though you paid for a better room class you have to stay in this dingy one. I took a shower and the water took forever to drain and left a ring of soap and dirt on the tub. The left sink handle doesn’t work and all the tile in the bathroom is cracked, plus the sink was leaking onto the floor the entire time. The shower curtain smells like mildew. There was a smashed bug carcass on the wall next to the bed and so much mold in the bathroom. Someone came after 2 hours to “fix” the bathroom and only because my American travel agent contacted them. They promised us a suite the next night to make up for it but of course, when we get back from our excursion they just gave us the room we were originally supposed to have and played dumb about the suite upgrade. The woman at the front desk just rolled her eyes and said it’s a superior room and you had a standard, that’s the upgrade. Even though that was the room we were supposed to have and they didn’t honor it! We had to stay a night in a room that I could not sleep in! I had to fight for the thing they promised us the night before, the suite room and even then they were very reluctant to give it to us. The lock is like a bathroom button lock so it feels really unsafe and there are Google reviews saying cash was stolen. The paint is peeling everywhere, honestly I have no idea how it got a 4 star class rating because this is like staying at some scary horror hotel, plus it’s super far from the main area.
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