Impressive Premium Punta Cana - All Inclusive

Impressive Premium offered an excellent vacation. The resort itself was beautiful and very well maintained. The room was clean, spacious and very comfortable. The beach was beautiful, and we never had any issues with getting chairs close to the front or with some shade. Johnny from the excursion team was friendly and funny but never pushy. Wanda at the premium pool bar was fantastic and always kept us with something to drink. The food was good, always something to choose from at the buffet with lots of variety. The a la carte restaurants were good, the favorite being the Japanese, a great interactive experience. The premium is premium, not adults only so there are children. We did find the premium side was a bit quieter than the non-premium side. Overall, a great relaxing vacation and we would return to this resort without hesitation.

Everything was perfect, just wi-fi should be better. In the resort there are 6 a la carte restaurants + one main restaurant, many bars, 4 pools, spa, well equiped gym. Beach was cleaned every day from seaweed. It was useful to have a "premium" with a better room, extra pool, beach and bars with a premium alcohol.

We are a group of 10. I have been to many resorts in the DR. Pros: 1. the staff are amazing. they are friendly and accomodating. They really care that you are having a good time. 2. The pools are fun and entertaining. 3. The rooms were perfect. I loved that they had a sofa and table with two chairs. Not all resorts include both. The bed so comfortable and the shower was the best shower of any resort I've been to. 4. The activities. they had a fair amount of activities...maybe too many arobic related but still fun. Silent Disco was a blast 5. Restaurant dinners were very good. 6. Swim up bars were awesome Cons: 1. We paid for the Premium level which i alwasy do but this is the first place that i would say was NOT worth it. You get access to the premium buffet but the smell is nauseating and food not good. So, i would not spend the extra money for premium 2. the Premium check is was a disaster. If you based you stay at this resort on the check in, you would give it a zero. It took our group 4 hours to check in. some of us had to change rooms up to three times. It was BAD, BAD BAD!! They messed up so often with our check in. It's very small check while the non premium is large and probably much easier. 3. The entertainment was not great with the exception of Michael Jackso 4. The change or cancelation of activities. One of our members love Karaoke and almost choses a resort based on this. we trippled checked this activity before and during our stay and was promised this activity. Well, the night of the event, they canceled it. 5. The main Buffett - horrilble. this was the worse buffett i have been to. Im not a desert person but they had very little. Salad options bad, Meat selection ..hardly any. Just bad!! 6. after the nightly shows, you have an option of the Disco or sit in the main lobby. We did both but it would be nice if they had a little more entertainment around the lobby where we enjoyed drinks. MIDDLE OF THE ROAD: 1. Beach was average 2. Buttler was average - not good or bad RECOMMENDATIONS: 1. As soon as you arrive, make your dinner reservations so you get into the main restaurants. 2. Get down early to put you towels on the chairs whether beach or pool 3. Get involed in the activities....the foam party was epic as was the silent disco IN SUMMARY: This is not a 4 or 5 star....it's a 3.5 star. You WILL have a good time if you get involved in the activities.

We had a great week. The resort is extremely clean and well organized. The food throughout was excellent! We loved it all. Our room was comfortable and conveniently located but it was not a premium room. There were some inconsistencies with the towels left by the maid... sometimes we got facecloths (we asked for them), sometimes we gor none or only one. No big deal but a little annoying. The fridge was stocked daily with water but clean water is also available at all the bars and restaurants. We loved the beach and the premium pool. There is a great variety of activities throughout the day. There are plenty of lounge chairs at the beach and numerous pools. One complaint: our butler was a dud. We had to find him (on our 3rd day we learned that he should have been in contact with us) and initiate contact. We wanted help scheduling breakfast and lunch at the Italian restaurant. It's the only thing we asked for and he said he could do that then proceded to do nothing. We didn't hear from him again. We kept being told to book through the app but it was never an option for us. We learned by talking to other guests that it was because our room was not a premium room!! This is unacceptable! We ended up going to breakfast with another couple who had the same problem but their butler set up their reservation for them. We were looking forward to this perk but were left disappointed by Erntzo.

I visited Impressive from May 20-26. The Premium package deal was well worth it with designated areas for premium members only. We were greeted with such welcoming and attentive service. The complimentary dessert and wine as we walked into our room made us feel even more welcome. The resort itself was beautiful and clean. The security on the beach made me feel safe and the food was exquisite. The staff was very respectful- I have never received better service. I want to give a special shout-out to Raiza and Gasolina. They always greeted us with so much energy and big smiles on their faces. They made sure my family and I were having fun and enjoying our stay throughout our time here, inviting us to every event and show. I admire their work ethic- made our stay memorable! I’m glad to have made some new friends and I hope to be back one day.

Don’t get me wrong, this was a nice resort, beautiful beach, and I must say most staff were customer-centered, and many even seemed to try hard to enhance our experience. The entertainment staff worked very hard to keep things going throughout the day for those who were interested, however, it was not for us. But I was impressed at how hard they worked. And the food was ok, you will not starve but there is certainly a lot of room for improvement. We stayed on the Premium side and did enjoy the quiet breakfasts and lunches in air-conditioned and very clean premium buffet. And we always got lounge chairs whether at the beach or any of the pools. However, worth mentioning is this resort endorses a “butler” system. A great idea for those who enjoy this kind of service but for my wife and I it would have been more of a hinderance than helpful, as we used their great hotel app for booking our restaurants and getting around the resort. The app also provided us with confirmations so we had no issues when we showed up for our reservations. We actually go on these trips to enjoy the beach and the food and do not want anything more, the last thing is to go on tours for which we have absolutely no interest and leave the beach we came to enjoy. When we first arrived and tried to check-in there seemed to be a big push for us to meet this “butler” or set up a meeting the next day even to point that they kept stalling us on the wifi password saying you will get everything you need from your butler. We actually had to go back to the main lobby to get the password. We are in our 60s and after travelling all day just needed to get into a cool space and rest, but they kept stalling trying to get us connected to this butler. Anyways, just a heads up for those of you who are like us, I respectfully declined over and over the need for a butler, and it was obvious that the staff got offended, I mean we were quite surprised at how offended they looked, especially the butler was started to get a bit rude. I was polite but rather than giving us a choice they tried pushing their agenda but we declined. And what a mess when I asked about the Air Canada pick up time for our transfer to the airport, stating that this is something the butler would have helped you with which is BS. Our entire stay we literally had only two questions which I am sure we had a right to ask, one, how do we log onto the internet, and two what is our pick up time for the transfer to airport, or where is the Air Canada rep. Anyways, we had a very nice time but we prefer to experience our vacations our own way, and did not appreciate being pressured into something we had no need for…if they give customers the choice, they may even return😀

We love this resort! The hotel and grounds are immaculate and beautiful. The staff is wonderful and hardworking. The entertainment is great- especially the animation team- especially Melvin! Would definitely recommend Impressive resort to anyone looking for a stay in a beautiful little piece of paradise.

For my 4 time to go That was a really good resort in the impressive the food was really goood the entertainment was really nice and funny they take care of you mention to Melvin , Richie ,cappuccino and dj chulo in the entertainment they was perfect so nice and so attentive about you the game was really funny always a lot of game thank you for this amazing trip I come back next year !!😁

I absolutely loved my experience at impressive premium. Great time, beautiful beautiful beach, loved the staff; especially Melvin from the entertainment staff. Fun, energetic, nice and always available to help. Hope I get to see him next time I come.