Occidental Lac Tunis

酒店的服務態度極差 前台的女士的服務態度簡直無法形容 酒店的早餐一般般 房間熱水不是很熱 Wi-Fi也很差 最重要的是酒店的服務 真的太差了 而且一點也不尊重客人 不敲門直接進入 不會再次入住的酒店 服務極差 巨差

房間大小適中，床墊舒服，比較軟，床單乾淨也很新。洗手間很大。早餐相當豐富。這裏附近就有不少好餐廳，離湖邊和機場都很近

Points the Hotel could improve on • Reception staff don’t answer the phone so don’t bother calling them from your room. Apparently the whole Hotel only have 1 room with a walk in shower for people with a disability as all the other rooms have bath tubs. • We got told that the Hotel has only 1 iron so there is a time limit and the wires are exposed on it too so very dangerous. • The Lobby Bar need larger glasses to drink out of as drinking brandy and coke out of a flute glass just doesn’t work also the bar staff need to be more friendly and we found them the rudest. • The buffet food tends to be repetitive and could benefit from having theme nights. • The rooms are basic and our bathroom had rusty taps and shower head, no bath mats and towels were not getting replaced. No hangers in the cupboards. • Majority of sun lounges are damaged and need replacing and also beach towels seem to be in short supply too. Pool bar don’t give bottles of water so you have to walk to main building to get a bottle. • Spa staff and water sport staff keep hounding you even when you have told them you are not interested. • Guests are also told to write 5 stars reviews while they are there by the staff, this is shocking!!! The only good thing was the entertainment team as they were amazing and lots of good energy!!!

Booked the hotel for a night stop between flights. Arranged a car transfer from airport hotel. On arrival at the airport the driver was nowhere to be found, a helpful respresentative from another hotel called them and they had forgotten to send the driver, I had to wait nearly 2 hours to be finally picked up. The hotel has just been renamed and on the night of my stay seemed very quiet, I was allocated a king room and it was clean and spacious, the bathroom was ok, a bit dated and the shower water pressure was average at best. Breakfast was very poor with little western options Very handy if needing to be near the airport

Good hotel, you get what you have paid for. Receptionist are frindly , the room is good, bathroom is good too. Breakfast is good with several options. I like the way they cook the eggs. Waiters are frindly and are at call. The hotel offers a free WiFi and a business centre. The location is nearby the airport. Restaurants are close to the hotel. There is a nice small café opposite to the hotel.

They let me made late check out they were very helpful thanks

Requested and paid for superior room with queen bed got normal room with two single beds.

The defining factor in this stay was the fact that there was a problem with the key cards. If we left our rooms we couldn't get back in again. Very much imprisoned. This was communicated clearly with Reception. No action was taken that solved. I would not stay here again; being able to move freely in and out trumps other stuff like cleanliness and service.

The hotel was clean and so organised, close to many restaurants and pharmacy, safe place. I did not like the fact that there was no flashing/washing tube in the toilet which is not hygienic at all and most of the hotel changed this. Also the parking is very limited on we bearly were able to find a slot in front of the hotel. They wrote for us that we will find a special treat on arrival. The only special treat we found was water.