Hotel dengan WiFi di Elk Grove Village

Perkhidmatan yang hebat. Tempat yang bersih dengan perkhidmatan pelanggan yang hebat oleh pekerja

BUT NO SHOWER! Thanks to the shuttle dude to circle back for me at 10:45pm, and pm desk clerk for helping. Nice room, nice bed. Funky tv remote was sporadic. The water didn’t divert from the tub faucet to the shower head. Barely a dribble. I had no time to call maintenance as the front desk suggested when I alerted them. NO SHOWER! That’s a good 50% of the need for a hotel over a box in a field. The other is the bed. A bathroom, esp the shower! I’d like compensation!

What a horrible experience. After missing my flight home, American Airlines put me up in this hotel. They chose it specifically because it has a shuttle so I could get to and from the airport. However, after waiting 20 minutes for the shuttle, I called the hotel to see how often the shuttle was running. I was told that because there were several ”distressed passengers,” they would be running the shuttle numerous times w/ in the hour and would be there in the next 10 minutes. After another 30 minutes, other passengers and I tried calling the hotel to see where the shuttle was. They didn't answer the phone for over an hour. After finally getting through and asking the question again, I was told to wait 10 more minutes. After over 2 hours of waiting, several of us were going to take an Uber to the hotel and miraculously the shuttle showed up. It was a white van w/ a homemade printed sign in the window for this hotel. If you weren't on high alert, you'd miss it (which we didn't- it never came around). Check in to the hotel was easy, rooms were dated, and the pair of used boxer briefs outside of my door were a draw card to several rowdy patrons who walked past. The running toilet that didn't flush in my room kept me awake and when I showered in the morning the tub filled and wouldn't drain. I called the front office to report the issues and when they didn't answer I told the front desk when I went to check out 5 minutes later (staff was unoccupied and on his cell phone at that point). The morning shuttle was almost as unreliable as the evening's. We were told that there would be several shuttles starting at 5am but to get to the lobby at least 15 min early. We were assured that they would continue shuttling passengers to the airport to get them there as close to 5 as possible. When I went downstairs at 6, I was told by those who were down at 4:30am that they didn't make it on the first shuttle and were still waiting- no second shuttle was in service as promised. We were all so exhausted that it was *almost* comical at this point. Zero stars- would never recommend.

Last week my wife,brother and myself spent 3 nights at this hotel. We were amazed at the outstanding customer service we received from the entire hotel staff. They were friendly, courteous and very professional. We were upgraded to the club level which provided some very nice additional amenities. Our rooms were recently renovated (very tastefully) and the room was immaculate. The entire property including the common areas and property grounds were well cared for. The front desk manager (****nia) was a breath of fresh air as she consistently provided us with the highest level of service. We will definitely be staying at this property for any future upcoming visits to the area.

Extremely clean, quite, beds very comfortable, staff very friendly and helpful. Free internet, free parking, noon check out is nice not being rushed out, nice being able to sleep in. Had mini fridge in room coffee maker, microwave, and in room safe. Would highly recommend.

房間很大，兩張Queen size的雙人床睡很舒服，只是其中一幅牆壁上有些黑色霉漬。有免費早餐，雖然選擇不多。

We got a room with a jacuzzi. The hot water wouldn't turn off, so we called the front desk for help. The person who came refused to put on a mask even though I explained that our family is high risk for covid. She walked away in a huff instead. We finally got the water turned off, only to discover that any amount of moisture in the air (whether from the jacuzzi in the main room, which didn't have any ventilation, or even from the shower with the fan running) caused the entire room to get DAMP. Our hanging clothes were wet. The sheets and pillows were wet. The floor had puddles, and they didn't go away. After taking a shower one morning, there was one puddle under the bed that was still there the following morning. No wonder there was mold in the bathroom and the door looked like it had water damage at the bottom. It was also filthy and poorly clean. I've stayed in a lot of cheap motels, but I've never had an experience like this. Revolting.

Nice place to stay. No noise. We slept like a baby. We didn't eat breakfast but it smelled good. Room was a little small but comfortable. You'll enjoy your stay. Really clean place. People are friendly

With a stay at InTown Suites Extended Stay Chicago IL - Elk Grove/O'Hare in Elk Grove Village, you'll be within a 10-minute drive of Allstate Arena and Donald E. Stephens Convention Center. This aparthotel is 6 mi (9.6 km) from Woodfield Mall and 6.6 mi (10.5 km) from Rosemont Theatre.This aparthotel has 3 floors in 1 building and offers designated smoking areas.Featured amenities include laundry facilities and a vending machine.Make yourself at home in one of the 126 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Flat-screen televisions with satellite programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Conveniences include microwaves, as well as phones with free local calls.