Dali Geothermal Paradise Hotel

Upon first checking in, the reception staff allocated four rooms to us together which were old, dirty, and smelly, even though we had booked the £76 Jiuqi Palace Deluxe Tub Twin/Double Rooms, so of course we expected for the rooms to be really nice, just like what was shown in the photos on Trip.com. However, we think that they thought that they could scam us and give us the cheaper rooms instead, as they looked nothing like what they showed in the photographs on Trip.com. The hot spring tub outside hadn’t even been cleaned for several weeks, the inside of the room was very dusty and the towels were old and discoloured. Having complained about the rooms, they then drove us to the location where the more expensive rooms were located (via an electric car), which we had booked anyway, but requested that we pay them an additional £5 per person per room. We had no choice but to pay the additional fees for the other rooms, as we had already travelled an hour and 18 minutes from the train station to get to the hotel. Although the more expensive rooms were a lot nicer than the rooms they had originally allocated to us, the hot water from the taps and hot spring smelt like rotten eggs and drainage. It didn’t seem right but they were adamant that the smell was normal for a hot spring hotel. The locks to the doors facing our courtyard area where our private hot spring was located, didn’t lock properly, so we had to push two chairs against the door before we went to sleep, in case an intruder tried to break in. We won’t be coming back here, as the hotel is very dated, the hot water smells dodgy, and the hotel staff tried to scam us, and give us cheaper rooms instead of the expensive rooms we had paid for.

We first took the tent accommodation considering it will be an experience. Well, it was an experience in the bad way... mostly, mold, old amenities in the ”room”, humidity and not proper for sleeping. We have asked upgrade and we got something else in the building, fine for one night sleep. Breakfast was not eatable, so we left with empty stomach. Nice hot bath area, but the kids amenities (playing area) need refurbished, as kids got injuried playing in the water. If we will ever wish hot baths near Dali, we rather choose other place, even if is the water park is smaller...

這次的房間非常滿意，裝修風格也不錯，泡池帶院子，很寬敞，私密性也非常不錯，重點是水質一如既往的好，有一股標誌性的硫磺温泉味，對身體非常有益，還有135號客房服務的阿姨，態度很好，完全滿足了我們的需求！