Hotel berhampiran Hinchley Wood, Esher

good hotel

Hotel was clean and well located. Plenary of food options as on the services. No hot water in the morning, when I told reception at check out the just said there’s nothing we can do about it.

Fantastic location so close to Surbiton station meant after a speedy check in was able to get the train into london to catch a show. Parking was available not too far away and as we had to rush for a train our luggage was taken to our room ready for our return. The room was clean and bed extremely comfortable with a fab jacuzzi style bath. The spread at breakfast in the morning was delicious, and whilst there was no cooked option, what was available was delightful. Fresh juices - orange/apple, yoghurts, granola compotes, cereal, bread/toast/bagels/muffins, cold meats, cheese, smoked salmon, tomato, cucumber, cook your own boiled eggs with timers, fresh fruit - apples/bananas/satsumas/grapes, croissants/pastries, freshly prepared choice of coffees and teas. Set us up for the day of sightseeing! Every interaction with staff was professional, helpful and genuine! All with a smile 🙂

Stayed for one night. Room was clean with a very nice view of the grounds and the river Thames. The health club was busy but nice, we enjoyed the pool, sauna and steam room. Downside was the bedroom door was not very soundproof so you could hear people coming and going in the hallway.

We booked to stay, as we were attending a 60th Birthday party at the Hotel. We booked and paid online so checking was very easy. We really enjoyed our stay. Our room was very spacious with a large king size bed. Which was extremely comfortable! We were impressed with the newly renovated bathroom, with lovely soft fluffy towels. The room has all the amenities that we needed ie iron, hairdryer and extra pillows. We booked a room with breakfast - which was excellent and was available till 10.30 which was great. A good array of hot food included quality sausages and bacon. All the breakfast staff were very helpful and genuinely cheerful, as were the reception staff and the bar staff and food servers at the evening function. We really enjoyed our stay.

We had a really enjoyable 2 night stay having booked a good offer directly with the hotel and our review reflects this. Amazing location, directly across the road from Hampton Court Palace. Parking is limited, but a super helpful, friendly, calm and welcoming gentleman manages the parking area with precision – a bonus is free parking for hotel guests. Our Heritage Room was nice, spacious and opened onto a shared courtyard. Most rooms do not have air-con and even in early May our room was too warm at night, even with all windows open. We were located on the floor below Reception and did have footsteps / creaking floorboards above us all through the night, so would choose a different room if we stayed again. Food was really good and nicely presented. Service was mixed – friendly, but our wine didn’t arrive and when queried, were asked if we wanted this after our meal was finished – not really. We had a few simple questions in the restaurant but staff had to check each time as didn’t know the answers. There isn’t the feeling of refined service of long-time staff. However, the front of house gentleman at breakfast was superb – super efficient, welcoming and professional. The outside river terraces were closed for private functions on the one sunny day of our stay. We appreciate the hotel needs the business, but many hotel guests were really disappointed and feel the hotel should have a small area / few tables for hotel guests, especially as there is no other dedicated bar area for drinks / food. Everyone therefore had to go to other venues for drinks. Not sure where you would sit in Winter – there is a very small ‘Library’ but seating only for a handful of people. Would we go back? Yes, but only if we could get another offer – we will be keeping a look out!

Great staff and very helpful. I'd like to pick out Nicky Capstick from the restaurant who is always very mindful of my needs when I'm meeting colleagues; makes sure I/we have all we need and goes to great lengths to ensure our comfort. A real asset to the team here!

Stayed many times in this Hotel around 4 years ago due to high standards of staff and service. Unfortunately although the staff are still very professional and also friendly, the room standards have certainly dropped. You now have an empty space where the fridge used to be, sticks are provided instead of tea spoons for tea/coffee. Tissues run out after three uses, cupboard doors not aligned correctly so had to force shut. Under bed found sweet, dust and paper. Had to clean mirror, as it obviously had been wiped over with a dirty cloth and left to dry. Prices substantially increased since pandemic I believe. Not what it was, hopefully just a blip and situation will improve as all other facilities including restaurant and location are excellent.

Shower had no pressure and not very hot . Room cold no heating. Bedding was only sheet when we ask for a duvet was given a sheet to keep warm . Plus they only had one bath towel for a couple. Won’t be staying here again . Very disappointed with noise early in morning

3/21/23 This email is to compliment your staff, specifically, Kim at the front desk, Libby the bar tender and Andrew your head chef. We were unexpected guests at your property on Monday, 3/13/2023. We got stuck at Heathrow Airport because of weather. We had been on the go for more than 20+ hours while traveling from Santorini Greece back home to Boston USA via London. We were very hungry. There was nothing open at Heathrow to grab any food and we were not going to sleep in the airport. We began our search for a nearby hotel that was a brand name we knew, had good reviews and most importantly had 24-hour room service. It was after 10pm when we arrived at the Shepperton hotel. Sadly we learned upon arrival that the kitchen had closed at 10pm and that the hotel does not have 24-hours room service. (This is something that should be updated on your website.) However, there was a solution for us waiting in the wings. Unbeknownst to us Andrew was in the bar area and heard me sharing with Libby our story of exhaustion, frustration, and disappointment that we could not get any dinner. Andrew jumped into action, came over to me, was polite, kind and caring and said, “you have to eat.” He went into his kitchen team and asked that they cook us cheeseburgers and French fries. Libby provided us with a couple glasses of wine on the house and Kim at the front desk shared with us her personal mobile phone charger. You see, we had no luggage when we got to your hotel, so we did not have our converters for our US pronged Apple iPhones. The above and beyond service that Kim, Libby and Andrew provided was a game changer. This trio of employees exceeded our expectations and ensured they took care of our nutritional needs, comfort, safety, and wellbeing. Please share and socialize our thanks and bravo for a job well done by Kim, Libby and Andrew!!! Cheers!